Legal Operations Enablement Manager - Chicago, IL

Archer Daniels Midland•Chicago, IL

5d•Onsite

About The Position

ADM is creating a Legal Operations Enablement Manager role to lead the next evolution of administrative support across the Legal Affairs Risk & Compliance (LARC) organization. This is not a traditional administrative role. It is a high-impact operational position focused on coordinating work, improving how support is delivered, and transforming administrative support into a more specialized, technology-enabled, and self-sufficiency-oriented function. The Manager is responsible for the flow of administrative work across the support team, ensures the right work reaches the right resource, and eliminates unnecessary manual effort through clearer processes, better tools, automation, and training. The ideal candidate is organized, process-minded, and energized by making work simpler and more effectively keeping daily work moving while spotting patterns, fixing friction, and raising the standard for support delivery.

Requirements

Bachelor’s degree or equivalent experience
3+ years in legal, business, or professional-services operations, or administrative/project coordination
Strong organizational skills
A process-oriented mindset with SOP and workflow documentation experience
Solid Microsoft 365 fluency (Outlook, Teams, SharePoint, Word, Excel, PowerPoint)
Clear communicator, detail-oriented, sound judgment, and comfort with confidential information

Nice To Haves

Experience supporting corporate legal, compliance, or complex corporate function
Familiarity with legal service intake, matter management, vendor/invoice workflows, or ticketing systems (Onit a plus)
Experience creating training and job aids
Interest in automation AI-enabled productivity, and operational excellence

Responsibilities

Coordinate administrative work: Route and balance incoming requests by priority, complexity, and capacity; maintain clear boundaries across support, self-sufficiency, and escalation; serve as the coordination point between Legal Operations, administrative staff, LARC professionals, and business partners
Coordinate and supervise administrative staff
Improve processes: Identify tasks to simplify, automate, redirect, or eliminate; redesign workflows to reduce duplication, improve turnaround; convert recurring issues into practical improvements, routing rules, self-sufficiency tools
Build SOPs and operating standards: Develop and maintain SOPs, job aids, templates, and “how do I” resources; define quality standards, escalation paths, and handoffs; keep documentation current as tools and needs evolve
Enable and upskill the support team: Shift the team toward a specialized, empowered model; build targeted training in intake, workflow routing, and department systems; coach on prioritization and consistent execution
Drive automation and enablement: Enable automation for LARC professionals to handle routine needs independently and promote adoption of standardized tools and processes
Support visibility and continuous improvement: Maintain trackers and dashboards on workload trends and capacity; use data to recommend changes; prepare operational updates and support pilots and new initiatives
Coordinate LARC Chicago Events: Work with stakeholders to ensure all approvals and processes are followed

Benefits

competitive pay
medical/Rx
dental
vision
on-site wellness center access or gym reimbursement
flexible spending accounts
health savings account
401(k) with matching contributions and cash balance plan
discounted employee stock purchasing program
life insurance
disability
workers’ compensation
legal assistance
identity theft protection
Employee Assistance Program (EAP)
Employee Resource Groups (ERGs)
Colleague Giving Programs (ADM Cares)
Paid time off
paid holidays
Adoption assistance
paid maternity and parental leave
Tuition assistance
Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs