Senior Director - AI Operations & Enablement

Dow Jones & Company•New York City, NY

1d•Hybrid

About The Position

As Senior Director - AI Operations & Enablement, you will be an operator-builder who pairs executive-grade strategic judgment with hands-on technical fluency in modern AI tooling. You will be the trusted force-multiplier for the most consequential Tech Ops priorities at Dow Jones: reengineering how work gets done across Product & Technology, prototyping AI-enabled workflows directly, and turning fragmented, manual processes into scalable, AI-native operating models. In this high-autonomy role, you will diagnose the as-is, design the to-be, and ship the change - for quick wins and full rebuilds across a 130-year-old global news and information business. You will report to the SVP - Head of Technology Operations. Our Technology team drives the evolution of our Technology, Engineering, Data, Product and User Experience functions. With a keen focus on delivering cutting-edge solutions, we shape the digital landscape for our customers, readers and users. From revolutionizing visuals to optimizing tools and harnessing the power of data, mobile, video and social platforms, our team is committed to providing a seamless and immersive experience across all touchpoints. Collaborating closely with our newsrooms and strategic partners, we spearhead the development of groundbreaking products and technologies.

Requirements

At least 15 years’ progressive experience spanning technology operations, product or program management, management consulting, or transformation roles.
Demonstrated ownership of cross-functional process reengineering at enterprise scale.
Strong systems thinking mentality.
Hands-on technical fluency with modern AI tooling to build prototypes, automations, and internal tools with the use of AI coding assistants and agentic development environments.
Working understanding of how AI is reshaping enterprise operations.
Track record of operating as a trusted force-multiplier to a senior executive.
Proven ability to balance strategic framing with tactical execution.
Strong relationship-building instincts across Product, Technology, and business/GM stakeholders.
The ability to translate technical decisions into business terms and vice versa.
Bachelor's degree - OR- equivalent work experience.

Responsibilities

Operate as a Strategic Force-Multiplier: Independently own and drive critical Tech Ops priorities end-to-end, with the judgment to know when to escalate and when to ship.
Translate executive intent into structured plans, decisions, and outcomes.
Represent Tech Ops in cross-functional forums where the SVP cannot be present, with full credibility to commit and decide.
Reengineer How Work Gets Done: Lead wholesale process reengineering across Tech Ops and adjacent Product & Technology functions.
Design target-state operating models that materially improve speed, quality, and cost.
Define measurable efficiency outcomes and own them through delivery.
Build AI-Native Workflows Directly (Hands-On): Prototype AI-enabled automations and internal tools.
Use modern AI coding assistants and agentic development tooling to compress build time.
Integrate AI capabilities into the SaaS stack the business already runs on.
Set the technical bar for what "AI-native" means inside Tech Ops.
Bridge Technology and the Business: Build trusted relationships with leaders across Product, Technology, GM-led business teams and our parent News Corp organization.
Translate fluently between technical capability and business outcome.
Drive enterprise-wide AI adoption.
Influence more efficient governance processes.
Scale What Works through Systems Thinking: Convert one-off wins into reusable playbooks, frameworks, and internal products.
Document, train, and enable others to extend the operating model.
Identify when a workstream is mature enough to staff out.