Senior Manager, Learning and Experience Design

Zscaler•Remote - USA, CA

20h•$150,500 - $215,000•Remote

About The Position

We are looking for a Senior Manager of Learning and Experience Design to join our team. This is a Remote role, reporting to the Senior Director of GTM Enablement - Shared Services in the GTM Revenue Enablement department. You will lead a high-performing team in designing, developing, and delivering innovative, scalable learning and enablement experiences for Zscaler’s GTM organization. This leader sets the vision, operationalizes processes, and ensures the portfolio fuels measurable impact on GTM OKRs by simplifying, innovating, and standardizing our learning ecosystem.

Requirements

Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
7+ years in learning experience design, enablement, or related fields with progressive leadership responsibility, including proven success leading multi-modal programs for B2B/SaaS GTM audiences
Expertise in LXD methodologies and standards, with demonstrated stakeholder management, portfolio prioritization, and program leadership
Proven ability to operationalize design processes, establish templates/standard work, and implement robust measurement frameworks
Familiarity with learning systems (LMS/CMS) and modern LXD toolsets, including comfort evaluating and integrating new tools and AI-enabled capabilities
Strategic thinker and pragmatic operator with a growth mindset who collaborates with candor and influences across levels

Nice To Haves

Previous experience leading LXD teams in complex environments
Experience using AI to scale learning and content development

Responsibilities

Define and evolve LED vision, strategy, and operating model, translating strategy into a prioritized roadmap that drives GTM OKRs while leading, coaching, and developing a cross-functional team to deliver high-quality outcomes at scale
Own intake, scoping, and prioritization cycles, partnering with GTM leadership, SMEs, and cross-functional teams to align on goals and deliver initiatives such as QLPs, onboarding, certifications, and partner enablement
Oversee the entire LXD lifecycle and uphold standards for consistent delivery quality, guiding the creation and governance of engaging, modular, and scalable learning assets
Establish frameworks to measure and evaluate program effectiveness, using evidence-based iteration for continuous improvement
Pilot and operationalize innovative tools and modalities, including AI onboarding, interactive formats, and in-the-flow learning, to enhance engagement and efficiency