Senior Manager, Learning and Development

Royal Caribbean Cruises Ltd•Miami, FL

19h•Onsite

About The Position

The Senior Manager, HR Talent (Learning & Development Programs) provides strategic leadership for Royal Caribbean Group’s global shoreside learning and capability portfolio. The role owns the strategy, roadmap, governance, and enterprise delivery of development programs that build critical skills, strengthen leadership and manager effectiveness, support career growth, and improve organizational performance. The Senior Manager advises senior HR and business leaders on enterprise capability needs and learning investments. This person translates business strategy, workforce insights, and skills priorities into scalable learning solutions; sets standards and measures; influences senior stakeholders; and leads decisions about portfolio priorities, delivery models, technology, vendors, and investment. The role leads and develops learning professionals and directs cross-functional program teams across Talent, HR Business Partners, business functions, HR Technology, Communications, and external partners. It is accountable for an integrated shoreside learner experience, disciplined execution, measurable impact, and continuous improvement across the learning portfolio. The position is full-time, onsite, and based in Miami, Florida, and reports to the Senior Director, Learning and Development.

Requirements

Bachelor’s degree in Human Resources, Business Administration, Organizational Behavior, Industrial/Organizational Psychology, Education, Program Management, or a related field.
At least 8 years of experience in Talent, Learning & Development, HR, Program Management, Organizational Development, Change Management, or related disciplines.
Experience leading enterprise-scale programs or complex portfolios with multiple workstreams, stakeholders, dependencies, risks, and milestones.
Experience managing people, project teams, or cross-functional resources, including coaching performance, prioritizing work, and ensuring high-quality execution.
Strong knowledge of talent management, employee development, leadership development, performance, succession, career development, and learning program practices.
Strong project and portfolio management discipline, including roadmaps, project plans, RAID logs, governance routines, reporting, dashboards, and stakeholder management tools.
Proven ability to build credibility with senior leaders, HR partners, business stakeholders, vendors, and cross-functional teams in a complex, matrixed organization.
Excellent verbal, written, facilitation, presentation, analytical, diagnostic, and problem-solving skills, with the ability to convert insights into practical action.
Advanced Microsoft Office proficiency, especially PowerPoint and Excel.
Must be legally authorized to work in the location where the position is based; the role is not eligible for immigration or work-visa sponsorship.

Nice To Haves

Graduate degree.
Experience with dashboards, reporting tools, HR systems, learning platforms, or talent platforms.
Relevant certifications.

Responsibilities

Set and execute the multi-year strategy and annual operating plan for global shoreside learning and capability development, aligned with business priorities, workforce plans, talent strategy, and future skill needs.
Advise senior HR and business leaders on capability gaps, learning priorities, delivery choices, and investment trade-offs; translate insights into recommendations and secure sponsorship for enterprise initiatives.
Own the integrated shoreside learning portfolio, including prioritization, intake, roadmaps, standards, decision rights, governance forums, risk management, and executive reporting across multiple workstreams.
Lead end-to-end design, implementation, adoption, and evaluation of scalable learning and development programs for shoreside employees, people leaders, and critical talent populations.
Provide strategic leadership for RCG University shoreside programming and the broader learning ecosystem, aligning experiences, spaces, platforms, content, and measurement.
Partner on enterprise skills strategy, career architecture, talent marketplace, career pathing, and development planning so learning solutions enable mobility and build priority capabilities.
Shape requirements and adoption strategies for learning technologies and digital solutions; sponsor pilots, assess value, and guide responsible scaling based on learner needs, business impact, and operational viability.
Set change, communications, and stakeholder strategies for significant learning initiatives, building sponsor readiness and managing expectations across functions and geographies.
Lead, coach, and develop learning professionals and cross-functional project teams; establish quality standards, build consulting capability, and foster accountability, collaboration, and continuous improvement.
Provide selective executive-level facilitation and internal consulting where senior expertise adds value, while ensuring scalable delivery models and sustainable transfer of capability.
Perform other duties as required or assigned.