Senior Manager, Knowledge Management

HP•Houston, TX

About The Position

The Senior Manager, Knowledge Management will own and execute the enterprise knowledge management strategy, aligned to business priorities such as customer experience, operational efficiency, AI enablement, and workforce scalability. This role involves defining a long-term roadmap for how knowledge is captured, governed, reused, and modernized across functions, identifying knowledge gaps, and driving initiatives to close them. The position also includes establishing and enforcing governance frameworks, owning and optimizing knowledge platforms, setting standards for content quality and reusability, leading cross-functional stakeholders, and building a knowledge-sharing culture. Additionally, the role involves leading, coaching, and developing knowledge managers and content leads, defining roles and career paths, and ensuring teams are skilled in modern KM practices. Finally, the Senior Manager will define and track KM success metrics, translate them into business impact outcomes, and report insights to senior leadership.

Requirements

Four-year or Graduate Degree in Industrial Engineering, Manufacturing Engineering, Electrical Engineering, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 10+ years of job-related experience or 8-10 years of management experience, preferably in product design & development, or a related field.
Agile Methodology
Application Programming Interface (API)
Automation
Business Requirements
Computer Science
Data Analysis
Electrical Engineering
New Product Development
Product Design
Product Engineering
Product Lifecycle Management
Product Management
Product Requirements
Product Roadmaps
Product Strategy
Project Management
Scrum (Software Development)
Software Development
User Experience (UX)
User Story
Customer Centricity
Prioritization
Resilience
Team Management
Strategic Thinking

Nice To Haves

Preferred Certifications NA

Responsibilities

Own and execute the enterprise knowledge management strategy, aligned to business priorities such as customer experience, operational efficiency, AI enablement, and workforce scalability.
Define a long-term roadmap for how knowledge is captured, governed, reused, and modernized across functions.
Identify knowledge gaps that impact business outcomes and drive initiatives to close them.
Establish and enforce governance frameworks for knowledge ownership, lifecycle management, quality standards, and review cadences.
Define a single source of truth model for internal and customer-facing knowledge.
Ensure consistency, accuracy, and compliance across all knowledge assets.
Own and optimize knowledge platforms (e.g., knowledge bases, CMS, AI-powered search and retrieval tools).
Drive adoption of automation, AI, and analytics to improve knowledge discovery, reuse, and relevance.
Partner with IT, Data, and Architecture teams to integrate knowledge systems with core enterprise platforms.
Set standards for content structure, taxonomy, metadata, and usability to ensure knowledge is searchable and actionable.
Ensure knowledge supports front-line execution (e.g., support agents, sales, operations) and leadership decision-making.
Balance explicit knowledge (documents, SOPs) with capture of tacit knowledge from subject-matter experts.
Lead and influence cross-functional stakeholders (Operations, Support, Engineering, Product, L&D).
Build scalable frameworks that enable distributed content contributors while maintaining governance.
Champion a knowledge-sharing culture and drive behavioral change across teams.
Lead, coach, and develop knowledge managers, content leads, and technical writers.
Define roles, responsibilities, and career paths within the knowledge management function.
Ensure teams are skilled in modern KM practices, tooling, and analytics.
Define and track KM success metrics (e.g., time-to-answer, content reuse, search success, onboarding efficiency).
Translate knowledge metrics into business impact outcomes such as cost reduction, CSAT improvement, and productivity gains.
Regularly report insights and progress to senior leadership.