Senior Manager, Know Your Customer (KYC) Advisory Program Oversight

Capital One • McLean, VA

4d • $161,500 - $221,200 • Hybrid

About The Position

The Senior Manager, Know Your Customer (KYC) Advisory Governance performs a second-line-of-defense risk management role, helping ensure corporate initiatives and line-of-business processes comply with applicable Anti-Money Laundering (AML) laws, regulations, and guidance. Within the Compliance Management Program framework, this role delivers quality results, advises lines of business as a subject matter expert, and executes or participates in corporate processes.

The role helps establish an effective risk control environment and address regulatory and compliance requirements while promoting consistency across Enterprise KYC and Capital One lines of business. It facilitates transparency and proactive engagement between AML teams and lines of business through new or enhanced engagement forums and models, and develops mechanisms such as regular risk reviews and reporting to provide visibility into each line of business’s AML program status, including early indicators of emerging risks or changing behaviors.

The position is hybrid and requires adherence to Capital One’s hybrid policy regarding on-site presence at the designated office location. The role may be eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives. Salary ranges vary by location: Chicago and Richmond, $161,500–$184,300; McLean, $177,700–$202,800; and New York, $193,800–$221,200. The posted salary ranges apply to full-time work in those locations.

Requirements

• Bachelor’s degree or military experience.
• At least 4 years of experience in regulatory compliance, risk management, or AML compliance.
• At least 2 years of Program or Project Management experience.
• At least 2 years of advisory or consulting experience.

Nice To Haves

• Bachelor’s degree in Business Management, Compliance, Risk, Legal, Finance, or Accounting.
• 3 or more years of experience advising on AML risks associated with credit card products, merchant acquisition, processing, or payment networks.
• Certified Anti-Money Laundering Specialist (CAMS) or Certified Regulatory Compliance Manager (CRCM) certification.
• 2 or more years of experience working with Tableau dashboards or other data visualization tools to present risk metrics and data.

Responsibilities

• Lead projects and initiatives affecting KYC and Higher Risk Banking Relationships (HRBR), setting strategic direction, challenging existing approaches, aligning stakeholders, and driving solutions to strengthen enterprise risk management.
• Lead cross-functional engagement with AML Legal, Advisory, ESRA, and lines of business by developing project plans, driving remediation, and documenting decisions and risk implications in executive summary memos.
• Establish and lead KYC forums to resolve critical migration risks through coordinated remediation and executive escalation.
• Oversee acquired portfolios to ensure AML and KYC compliance.
• Lead implementation and execution of end-to-end work streams that improve the AML Risk Program.
• Advise lines of business on applying AML requirements to process development, controls and monitoring, remediation and corrective action, and changes in laws, regulations, and regulatory guidance.
• Oversee, credibly challenge, and assess the AML risk business environment, and establish processes for effective and timely implementation of regulatory requirements.
• Monitor changes in the AML regulatory landscape and assess their impacts on Capital One lines of business.
• Lead AML Advisory forums to promote consistency across lines of business and continuous improvement of local AML risk management processes.
• Review inquiries from AML Advisors and lines of business, provide guidance, support issue resolution and remediation, and escalate risks or concerns as needed.
• Oversee Enterprise KYC responses to audits, regulatory reviews, and other reviews of the AML program as necessary.
• Create and present materials to stakeholders at various levels, including business leadership, to promote AML Compliance initiatives and report on AML program health.
• Strengthen Customer Due Diligence requirements through forums such as the Emerging Risk Council, balancing risk appetite and business objectives and establishing frameworks such as VASP for future integrations.
• Conduct industry benchmarking on KYC components such as periodic review frequency and address leadership concerns regarding review triggers.
• Educate Advisory teams on emerging KYC trends, industry practices, and regulatory actions to expand organizational expertise.
• Provide oversight and effective challenge for Launch Initiatives and AML Change Management.
• Manage and support Exam, Audit, and Money Laundering Risk Assessment KYC activities.
• Oversee the development and administration of KYC computer-based training.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Potential eligibility for performance-based incentive compensation, including cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior