Senior Manager, IT

Aquila

2d•Remote

About The Position

Aquila, a group within Constellation Software Inc., one of North America’s largest and most respected software companies, invests in category-defining B2B and B2G software businesses globally, providing long-term support and strategic guidance. Emphasys Software has been part of Aquila since 2008. Operating across five specialized divisions, Emphasys provides mission-critical software that modernizes and streamlines complex processes for housing authorities, lenders, and government agencies in nearly every state. Through both products and services, Emphasys helps house roughly half of the families most in need in the country. At Emphasys HFA (Housing Finance Agency), a division of Emphasys, we build and support the only end-to-end financial software in the U.S. dedicated to affordable housing. As the largest full-service provider in this space, we enable State Housing Finance Agencies and other public organizations to administer programs that help families access affordable homeownership or rental housing. Our solutions power the financial backbone that processes funding, manages compliance, and ensures every dollar of support is tracked and maximized. Reporting to the General Manager, we are hiring a Senior Manager, IT to drive the strategy, delivery, and operations of enterprise SaaS hosting and cloud infrastructure supporting mission-critical platforms used by 40+ Housing Finance Agencies nationwide. As a senior infrastructure leader with deep expertise in enterprise cloud hosting, security compliance, and SaaS platform operations, you will play a pivotal role in ensuring our platforms are secure, scalable, resilient, and cost-optimized, supporting the growth of our enterprise hosting solutions and strengthening client trust. This role owns the infrastructure strategy behind our hosted SaaS platform, working directly with client IT teams to ensure secure, reliable, and compliant delivery of our solutions. This is a full-time, fully remote position within the US working Eastern Standard hours.

Requirements

The experience. You have progressive IT leadership experience managing enterprise cloud infrastructure and SaaS hosting environments. You have overseen cloud infrastructure supporting SaaS platforms, hybrid deployments, and regulated environments, delivering improvements in reliability, security, and operational performance. You are comfortable working directly with client IT teams to troubleshoot infrastructure issues and ensure reliable platform delivery.
The technical skills. You have deep expertise in Azure, AWS, and hybrid hosting environments, including virtualization platforms such as Azure Virtual Desktop, Citrix, or Parallels. You have experience managing identity and access through Microsoft Entra ID and implementing infrastructure security controls aligned with frameworks such as SOC 2, FedRamp, HIPAA, and GDPR. You have supported or led compliance initiatives such as SOC 2 audits and have experience designing resilient cloud operations including monitoring, disaster recovery, backup strategies, and infrastructure automation.
The interpersonal skills. You are a collaborative communicator who builds strong relationships with clients, internal stakeholders, and vendors. You can translate complex technical strategies into clear business outcomes, explain infrastructure decisions to non-technical stakeholders, and advocate for client needs while balancing operational priorities.
The flexibility. You are comfortable leading in a dynamic, client-facing environment with multiple priorities. You can make strategic infrastructure decisions, adapt to evolving requirements, and maintain operational excellence while supporting multiple client institutions.
Certifications and credentials. You hold or are pursuing an Azure certification (Az-104 or higher). You leverage industry-recognized frameworks and best practices to ensure secure, compliant, and efficient IT operations.

Responsibilities

Lead IT & Cloud Strategy. You will define and execute the IT and cloud infrastructure strategy aligned with company goals, the product roadmap, and customer needs. You will drive improvements in uptime, platform resilience, and infrastructure efficiency across hosted environments.
Drive cloud cost optimization. You will monitor hosting expenditures on Azure, identify inefficiencies, and implement strategies to improve infrastructure cost performance while maintaining reliability and security. You will introduce FinOps practices that improve cost visibility, accountability, and governance.
Oversee enterprise hosting platforms and environments. You will manage Azure environments to ensure high availability, redundancy, and security, supporting enterprise SaaS hosting. You will enable containerized hosting environments using technologies such as Kubernetes to support scalable application delivery.
Collaborate with internal and external teams. You will partner with client IT teams as a trusted technical advisor, supporting onboarding, troubleshooting, testing, and performance optimization for hosted environments. You will work closely with product, engineering, and support teams to ensure infrastructure supports reliable and scalable SaaS deployments.
Implement resilient operations and regulatory compliance. You will strengthen the infrastructure security posture by overseeing patch management, vulnerability remediation, and compliance reviews aligned with SOC 2 requirements. You will establish backup, disaster recovery, and business continuity strategies while ensuring cloud operations align with applicable regulatory frameworks such as HIPAA and GDPR.
Lead identity, access, and data governance. You will oversee identity and access management including Microsoft Entra ID (formerly Azure Active Directory), SSO, MFA, and infrastructure monitoring systems to ensure secure access to critical environments while protecting client and corporate data.
Lead and mentor teams. You will lead and mentor a cloud infrastructure team responsible for hosting environments, networking, and platform reliability. You will foster accountability, technical excellence, and continuous improvement across infrastructure operations.
Implement SLA-driven operations and vendor optimization. You will define uptime, response time, and incident resolution metrics while managing vendor relationships and optimizing costs across hosting, networking, and cloud services.
Strengthen infrastructure governance and operational transparency. You will ensure infrastructure environments, processes, and operational procedures are documented and standardized to support knowledge transfer, audit readiness, and operational continuity.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume