Senior IT Manager

City of Philadelphia • Philadelphia, PA

1d • Onsite

About The Position

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia. The Senior IT Manager for Water Revenue Systems is the operational owner of the City’s water billing and customer account platforms, including BASIS2 and related applications. This role is accountable for system stability, billing accuracy, and ensuring continuity of operations during a period of transition and modernization. This is not a purely technical role. The position requires strong operational leadership, the ability to manage ambiguity, and sound judgment under pressure. The Senior IT Manager serves as the primary escalation point between business and IT, ensures vendors and internal teams are held accountable, and brings structure to a complex, high-stakes environment.

Requirements

• Completion of a bachelor’s degree program at an accredited college or university, which has included major course work in Computer Science, information science, systems analysis, software engineering, or a closely related field.
• 3+ years supervisory/management experience
• 6+ years managing operations for complex systems or services
• Experience in billing, financial, or high-availability environments preferred
• Experience leading cross-functional teams including vendors
• Demonstrated success managing incidents and operational risk
• Experience working directly with business stakeholders in high-accountability environments

Nice To Haves

• Experience managing both operations and project delivery teams.
• Change oriented – actively generates process improvements; champions and drives change initiatives; confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly.

Responsibilities

• Accountable for end-to-end performance of billing and customer account systems
• Ensures billing cycles execute accurately and on time
• Leads response to production issues, including escalation, communication, and resolution
• Holds vendors accountable for delivery, timelines, and quality
• Governance of enhancement requests, project intake, prioritization, and delivery quality
• Setting expectations, coaching, developing staff growth plans

Benefits

• 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
• Comprehensive health coverage for employees and their eligible dependents
• Wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available

What This Job Offers

• Job Type: Full-time
• Career Level: Manager