Senior Manager, IT Delivery
About The Position
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We are seeking a Senior Manager, IT Delivery - a technical, hands-on "player-coach" who will serve as the strategic execution engine for our Information Technology department. Reporting to the Senior Manager of IT Systems, you will bridge the gap between our high-performing engineering leaders and teams and evolving business needs. This role is designed for a proactive decision-maker who deeply understands system architecture and can navigate ambiguity to drive high-visibility, cross-functional initiatives across the IT ecosystem.
Requirements
- 7+ years of IT enterprise system ownership, ideally in environments of 7,000+ users.
- Demonstrated, hands-on familiarity with core IT industry tools, specifically ServiceNow, SailPoint (or similar IGA platforms), Okta, AWS, Google Workspace, and Atlassian (Jira/Confluence), MDM and Security Agent tooling. You must understand how these tools operate and integrate at a foundational level.
- Proven ability to drive projects forward and make strategic decisions when there is a lack of defined structure or resources.
- Strong history of driving cross-functional teams that do not directly report to you and unblocking technical dependencies.
- Outstanding written and verbal communication skills; a polished presenter who can confidently and professionally distill complex technical concepts into accessible, clear updates for non-technical stakeholders.
- A focus on rolling up your sleeves to drive execution, prioritizing real-world outcomes over rigid adherence to project management methodologies.
Nice To Haves
- Background in IT Business Operations or IT Service Management (ITSM).
- Experience utilizing data analytics tools (e.g., Snowflake, Power BI, or HEX) to build executive-facing performance and capacity dashboards
- Strong understanding of AI and emerging technologies
Responsibilities
- Lead the end-to-end execution of critical IT systems initiatives (e.g., SailPoint/Identity Governance integrations and deployments, new tool deployment, User Access Reviews, and major system integrations).
- Drive holistic decisions across IT domains by understanding how core platforms (such as Identity, Service Management, and Collaboration tools) integrate and operate together.
- Partner closely with IT Leaders to Define success metrics for IT programs and build dashboards to track enterprise-wide impact, regularly publishing post-mortems and trend analyses to inform future technical and strategic decisions.
- Drive enterprise-wide user adoption for the tech stack. Create and scale training programs, publish technical release notes, and maintain a centralized documentation repository.
- Serve as the highly communicative primary point of contact between IT domains (Systems, Security, Infrastructure) and external business stakeholders, translating complex technical infrastructure into clear business value.
Benefits
- competitive compensation and benefits programs
- great earnings potential
- means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
