Senior Manager, IT Compliance and Change Management

7‑Eleven • Dallas, TX

3d

About The Position

7-Eleven is seeking a Senior Manager, IT Compliance and Change Management to lead the technology change management and IT compliance functions. This role serves as the organization's second line of defense for IT controls, owning SOX and IT General Controls (ITGC) compliance. The Senior Manager will partner closely with Internal Audit and external audit firms to ensure controls are effective and remediate any identified gaps. Additionally, this role leads the enterprise Change Advisory Board (CAB) and manages the change lifecycle process, ensuring compliance with ITIL-aligned standards. The position involves managing a team of compliance analysts and change management staff, focusing on process improvement, proactive monitoring, and training within the Digital & Technology organization.

Requirements

• Bachelors/4 Yr Degree
• 8+ years of Internal Audit and/or Compliance experience in IT, including SOX compliance and IT General Controls (ITGCs) — control design, testing, and remediation.
• Experience partnering with Internal Audit, Legal/Corporate Compliance, Information Security, and third-party audit firms as a second line of defense for IT controls.
• Strong experience in IT Security, including network technologies.
• Deep understanding of ITIL 3/4 frameworks, particularly change, incident, and problem management processes.
• Hands-on experience with change management tooling (e.g., ServiceNow CAB/change module) and GRC platforms (e.g., Archer) for control management.
• Ability to work in a fast-paced, cross-functional environment across multiple concurrent tasks.
• Ability to effectively communicate at all levels across the company.
• Proven ability to coach and grow personnel; experience leading and developing compliance and change management teams.
• Strong analytical and reporting skills, including experience building dashboards (e.g., Power BI) for compliance and change monitoring.
• Keen attention to detail with superior organizational skills and a passion for driving change.
• 8+ years of relevant work experience.
• 3+ years of management experience.

Nice To Haves

• CISA and/or CISSP certification preferred
• ITIL 4 Foundation a plus
• MBA, CGEIT, and/or PMP certification a plus
• Equivalent hands-on experience in SOX/ITGC compliance and IT change management considered in lieu of certification.

Responsibilities

• Own the end-to-end SOX / ITGC compliance program for Digital & Technology, including control design, testing, evidence collection, and remediation tracking.
• Act as the primary IT liaison to Internal Audit and the third-party audit firm, coordinating audit requests, walkthroughs, and findings resolution.
• Partner with Legal (Corporate Compliance) and Information Security to design and implement appropriate IT controls.
• Collaborate with IT and business/finance leaders to ensure new initiatives and projects do not negatively impact compliance controls.
• Educate and guide project teams on incorporating IT General Controls into project scope.
• Proactively identify opportunities for additional IT General Controls in the technology environment where risk exists.
• Lead the Change Advisory Board (CAB), change lifecycle governance, and ServiceNow record hygiene.
• Manage change coordination, queue management, emergency change support, and audit sampling / submitter compliance reporting.
• Define and continuously improve change management and IT compliance processes aligned with ITIL 3/4 best practices, including SLAs for change approvals.
• Develop and deliver training on change management and IT compliance requirements.
• Manage and develop a team of IT compliance analysts and change management staff.
• Build and maintain Archer / Power BI-based dashboards and reporting for proactive compliance monitoring, control status, and change trends.
• Provide leadership in continuous improvement of departmental practices and serve as a thought leader in addressing control opportunities.

Benefits

• For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link .
• For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link .

What This Job Offers

• Job Type: Full-time
• Career Level: Senior