IT Change Management Analyst

Regions•Atlanta, GA

1d•$100,858 - $127,680•Remote

About The Position

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. At Regions, the Change Management Analyst plans and monitors smaller scale change management projects and directs specific portions of larger scale projects with limited supervision.

Requirements

Bachelor’s degree in a related field and five (5) years of related work experience OR High School Diploma or GED and nine (9) years of related work experience
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Advanced analytical/problem-solving capabilities
Demonstrated problem-solving skills and excellent customer service and interpersonal skill
Possesses in-depth knowledge of each line of business in order to anticipate necessary changes in software applications and systems
Solid understanding of applicable systems
Strong verbal, written communication, and organizational skills
Strong work ethic and self-motivation, with ability to multi-task
3+ years of experience in IT operations, IT Service Management, production support, technology risk, or a related field, with experience supporting IT Change Management programs in a large, complex, or regulated environment.
Experience reviewing Requests for Change (RFCs) for technical accuracy, implementation readiness, risk assessment, testing and validation strategies, and backout planning, as well as supporting Change Advisory Board (CAB) activities and technology governance processes.
Applicants for this position must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

A strong understanding of ITIL Change Enablement practices, ServiceNow, enterprise infrastructure, cloud technologies, cybersecurity, and technology risk management is preferred.
Familiarity with audit, compliance, and regulatory requirements is highly desirable.
Relevant certifications such as ITIL Foundation, ServiceNow, or similar technical credentials are a plus.
The successful candidate will demonstrate strong analytical and problem-solving skills, attention to detail, collaboration across technical teams, and the ability to leverage metrics and trend analysis to improve change quality, implementation success rates, and overall process effectiveness.

Responsibilities

Recommends and develops strategies for implementing appropriate internal changes or responding to external changes
Performs system design and programming, network planning, budget planning, database management and computer operations
Works with subject matter experts to gain a clear understanding of how change will impact current processes and outputs
Creates and monitors actionable deliverables for project teams
Completes impact analysis of proposed changes through documentation of current processes and proposed solutions
Manages a backlog of operational changes and prioritizes effects
Informs identified stakeholders of upcoming changes
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
May lead functional teams or projects, while providing guidance to less experienced associates