Senior Manager, Change Management
About The Position
The Senior Manager, Change Management, Training & Communications, leads the development and execution of comprehensive change management strategies to support organizational initiatives. This role involves collaborating with senior leadership and cross-functional teams to drive sustainable business improvements through effective communication, stakeholder engagement, and process alignment. The position oversees impact initiatives, develops strategic communications and knowledge artefacts, and ensures continuous improvement by analyzing performance and addressing resistance. By fostering collaboration and leveraging best practices, the Senior Manager enables successful adoption of change, promotes operational excellence, and supports the achievement of business objectives across the enterprise. About the team: Our team collaborates closely with senior leadership, legal, compliance, operations, and product groups to uphold high standards in contractor earnings programs. We lead strategic initiatives that enhance compliance, transparency, and operational efficiency while improving the contractor experience. By integrating project management, data management, and continuous improvement, we support sustainable growth and trust. Focused on operational excellence and effective problem solving, the team drives seamless execution and innovation across procure-to-pay activities, fostering strong partnerships and delivering measurable business outcomes aligned with company objectives.
Requirements
- Proven expertise in leading organizational change management initiatives and driving sustainable business benefits.
- Strong stakeholder management skills with the ability to engage and influence senior leadership and cross-functional teams.
- Experience developing and executing strategic communication plans aligned with business objectives.
- Ability to assess change impacts, identify barriers, and implement effective resolution strategies.
- Skilled in creating training materials, documentation, and facilitating education and awareness programs.
- Proficient in monitoring performance metrics and applying continuous improvement methodologies.
- Demonstrated leadership in mentoring and developing team members to achieve high performance.
- Bachelor's degree in Business Administration, International Studies, Engineering, Information Technology, or related field and 4 years’ experience in communications, human resources, or related area OR 6 years’ experience in communications, human resources, or related area.
Nice To Haves
- Leadership of cross-functional task forces or projects
- Microsoft Office
Responsibilities
- Collaborate with cross-functional teams to implement change plans, including communication, training, and awareness programs.
- Develop and deliver strategic communications and training materials to support change initiatives and stakeholder engagement.
- Lead the development and execution of change management strategies aligned with business objectives.
- Assess organizational impact and identify opportunities for process improvements to support sustainable change initiatives.
- Facilitate project teams to define behaviors and actions necessary for successful change adoption and business benefits.
- Monitor progress through key performance indicators and adjust plans to enhance effectiveness and outcomes.
- Mentor and guide associates to build capabilities and foster a collaborative work environment.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
