Senior Change Management Consultant

City of Toronto • Union, NJ

17h • Onsite

About The Position

The HR Business Intelligence (HRBI) Program is transforming how the City uses HR data, analytics and reporting to support better decision-making. We are seeking a Change Management professional who is curious, people-focused and results-oriented to help drive this transformation. This role will lead change activities across reporting modernization, analytics and data governance, working at the intersection of people, business and technology. You will translate complex technical changes into clear, meaningful information, understand how stakeholders are impacted, and develop practical strategies, including communications, training and job aids, to support adoption and new ways of working. In addition to support for change management across the HRBI program, you will also help to lead the implementation and application of the City’s Data Accountability framework (governance), building readiness and helping to operationalize it within the People & Equity Division.

Requirements

• Post-secondary education in a relevant discipline (i.e. Business Administration, Strategic Management, Organizational Development) or an equivalent combination of education and/or experience.
• Extensive change management experience, implementing transformational projects in a major public or private sector organization, preferably in a unionized environment.
• Extensive experience developing and executing change management activities including creation of tools and aids (job aids, communication plans), change management processes, engagement and training plans.
• Strong business acumen, with the ability to connect technical changes to business needs and organizational priorities, and to work effectively as a "middle person" across technical teams, HR/business partners, and senior executives.
• Experience working at a strategic level, liaising with stakeholders to identify potential change impacts and ensure change plans are in place.
• Comprehensive knowledge and understanding of the application of change management processes, including complexity, culture, risk, readiness and other assessments, stakeholder identification, analysis and engagement, change communication planning, and training strategy development.
• In-depth knowledge of current change management methodologies, principles, practices, processes, tools and templates.
• Resourcefulness, ability to multitask across multiple projects and priorities, and strong consulting skills, including negotiation, influencing and presentation abilities and the capacity to facilitate small to large groups.
• Ability to work and communicate with senior leaders in an advisory capacity, and to establish, build and maintain collaborative relationships across stakeholders to meet corporate objectives.
• High degree of flexibility and adaptability, comfortable operating in ambiguity and navigating evolving priorities, while remaining a strong executor who can move initiatives forward.

Nice To Haves

• Formal change management accreditation is an asset.
• Experience with data and/or technology projects is an asset.

Responsibilities

• Act as subject matter expert on change management, advising on effective application of frameworks, strategies, tools and resources to ensure successful implementation and benefits realization.
• Understand and apply change management methodologies, principles, types and stages, and contribute to strategy and implementation planning for the division.
• Research and recommend new opportunities, emerging technologies, tools and methodologies to maintain and improve change management practices.
• Support engagement with senior leaders and sponsors to build alignment and secure appropriate sponsorship for successful, sustainable outcomes.
• Bridge HR/business and IT/technical teams, turning technical detail into clear, practical guidance for senior leaders and business users.
• Assess and anticipate organizational and stakeholder readiness, capacity and impacts, asking the right questions to understand how change will affect different audiences; recommend and develop plans to enhance change capacity and capability.
• Design and conduct lessons-learned and other evaluation strategies, recommending process improvements based on learnings.
• Develop a measurement and benefit realization strategy, monitoring performance outcomes and ensuring business users understand not only what is changing, but why it matters and how they need to work differently.
• Develop, implement and communicate a change management framework for the HR Business Intelligence Program to support consistent practices across projects.
• Lead the design, delivery and evaluation of training programs, communications plans, job aids and other tools to support adoption of new processes, systems and ways of working, meeting the needs of diverse stakeholders and audiences.
• Facilitate and/or contribute to project team development in the area of change management, including project sponsors and leads.
• Manage multiple projects and competing priorities simultaneously, shifting effectively between initiatives as needed.

Benefits

• The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
• The City of Toronto is committed to creating an accessible and inclusive organization.
• We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
• Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
• Disability-related accommodation during the application process is available upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree