Senior Manager, IT Applications

Toyota Tsusho America•Georgetown, KY

About The Position

The Senior Manager, IT Applications leads the strategy, development, integration, and support of enterprise applications to meet business objectives, security standards, and reliability goals. The role manages a mixed team of IT Business Analysts and Developers, oversees a portfolio of ERP, CRM, HCM, SCM, and related systems, and partners with business leaders to deliver scalable, secure, and cost-effective solutions. It owns application lifecycle management, vendor and contract oversight, performance and uptime, and operating and capital budget planning. The position leads application strategy and portfolio management, EDI and integration operations, performance, reliability, security, compliance, governance, and quality. It also mentors staff and coordinates requirements, projects, and adoption across internal teams and vendors.

Requirements

Bachelor's degree in IT, Engineering, Business, or a related field.
At least 8 years in enterprise applications, integration, or software delivery.
3–5+ years managing teams.
Hands-on experience with ERP, CRM, HCM, SCM, or similar enterprise platforms and integrations.
Proven leadership of IT Business Analysis practices and EDI operations, including standards, mapping, and trading partner management.

Nice To Haves

EDI or integration platform certifications, such as Boomi, MuleSoft, IBM Sterling, or BizTalk.
Security certifications, such as CISSP or CISM.

Responsibilities

Own the enterprise applications roadmap, aligned with business strategy and value realization.
Govern the full application lifecycle: selection, design, build or configuration, testing, release, operation, enhancement, and retirement.
Drive integration strategy across ERP, CRM, HCM, SCM, WMS, MES, and SaaS platforms using APIs, iPaaS/ESB, and ETL.
Standardize SDLC practices, DevOps/CI-CD, environment management, and release and change controls.
Lead EDI strategy, standards, and operations, including X12, EDIFACT, AS2, SFTP, and OFTP2.
Oversee trading partner onboarding, mapping, testing, acknowledgments, and monitoring to achieve high first-pass success.
Manage EDI platforms and brokers and integration reliability at scale.
Partner with business leaders to prioritize demand, shape solutions, and measure outcomes and ROI.
Manage SaaS and software vendors, including evaluations, SOWs, renewals, licensing, and performance against SLAs.
Own application budgets, forecasts, total cost of ownership, and cost optimization; support business cases and capital planning.
Define and monitor SLAs/SLOs for uptime, response, and resolution; reduce incident recurrence and mean time to repair.
Implement observability/APM, capacity planning, patching, backup and restore, and disaster recovery/business continuity testing.
Ensure secure development and operations, including secure coding, vulnerability management, access controls, and data privacy.
Ensure adherence to IT policies, data governance, and relevant regulations such as SOX ITGC, GDPR/CCPA, and PCI/HIPAA as applicable.
Maintain documentation, standards, and audit readiness, and remediate findings promptly.
Lead continuous improvement initiatives, root cause analysis, and service improvement plans.
Lead and mentor IT Business Analysts and EDI Developers; set goals, coach performance, and develop career paths.
Oversee requirements elicitation, process mapping, backlog management, user acceptance testing, and change management and adoption.
Coordinate project and program deliverables, dependencies, and resources across internal teams and vendors.
Foster a culture of accountability, inclusivity, and continuous improvement.