Senior Manager, Investigations, WWOS Investigations

Amazon • Goodyear, AZ

20h • $138,300 - $187,100 • Onsite

About The Position

Our operations network, known for its speed, accuracy, and exceptional service, delivers millions of packages to Amazon customers every day. To keep our operations network secure and ensure operational continuity, we are looking for a proven senior leader to join our team as Senior Manager, Investigations. In this critical role, you will provide strategic leadership and direction for a multi-regional, international investigative pillar within Amazon's Worldwide Operations Security (WWOS) organization. You will own the end-to-end performance, capability, and direction of an organizationally layered team comprising Senior Investigations Managers, Investigations Experts, and Investigations Specialists across multiple geographies - setting the strategic vision for your pillar and partnering with the most senior leaders across Amazon to protect our people, operations, and customers at scale.

Requirements

• Bachelor's degree in business, international relations, or a security-related field
• Experience managing people including development, hiring, performance management, and leading teams dispersed across various regions
• Experience successfully leading and developing a team of direct and indirect reports
• 4+ years of fraud/risk investigations experience
• Experience with operations, risk, fraud investigations etc.
• Experience leading cross-functional teams to establish strong partnerships with demonstrable results
• Experience driving security programs across large diverse organizations
• Experience delivering complex, data-driven recommendations to senior leaders
• Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.

Nice To Haves

• Experience leading and transforming highly effective organizations
• Experience in Business English skills, both verbal and written
• Knowledge of SQL at the intermediate level
• Advanced degree in a relevant field (e.g., Law, Business, Security Management, Criminology)
• Relevant senior industry certification (e.g., CFE, CPP, CISM) and/or Wicklander-Zulawski Non-Confrontational Interview Accreditation (Level 2)
• Experience engaging directly with law enforcement agencies, regulatory bodies, or government stakeholders at a senior level
• Experience operating within or alongside legal counsel in high-stakes litigation, regulatory, or law enforcement referral contexts

Responsibilities

• Define and own the investigative strategy for your multi-regional pillar, aligning investigative priorities to Amazon's broader security, operational, and business objectives
• Lead and develop an organisationally layered, internationally dispersed team comprising Senior Investigations Managers (L6), Investigations Experts (L5), and Investigations Specialists (L4); own hiring, performance management, development, and organisational design across international boundaries
• Coach and develop L6 managers to lead their own teams effectively, raising leadership capability across the pillar and building a pipeline of future senior investigative talent
• Serve as the most senior investigative escalation point across your pillar, directing the approach, scope, and resource allocation on the most critical and sensitive matters; exercise independent judgement on consequential decisions in conditions of significant ambiguity and incomplete information
• Hold your pillar accountable to the investigative quality, consistency, compliance, and integrity standards defined by Strategic Services, Framework and Enablement (SSFE); actively contribute to the development and iteration of those frameworks, bringing field-level insight and operational reality to their design
• Govern the investigative operations of your pillar - including case management compliance, escalation protocols, and performance reporting - ensuring consistent application of SSFE-defined standards across a complex, multi-regional organisation
• Serve as the senior strategic partner and escalation point for Legal, HR, Finance, Operations, Public Policy, Compliance, Outside Counsel, and law enforcement at the most senior levels
• Own and present the investigative performance narrative for your pillar - including loss, recovery, case outcomes, and quality metrics - to VP-level and above leadership, translating data into strategic insight and decisive action
• Identify and address systemic risks and structural vulnerabilities across the supply chain within your pillar; partner with cross-functional leaders and SSFE to design and

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior