Senior Manager - International Training Development

Inspire•Atlanta, GA

About The Position

The Senior Manager, International Operating Services and Training Development, serves as a strategic leader responsible for driving the vision, development and execution of global operations systems and training initiatives across all six Inspire Brands. This role ensures consistent operational excellence and capability in both established and emerging international markets. Through cross functional collaboration, innovative solutions, and a deep understanding of brand and market dynamics, this leader empowers operational teams and partners worldwide to deliver on performance, efficiency and guest experience.

Requirements

Bachelor’s degree in Learning & Development, Training, Business Administration, Hospitality, or related field—or equivalent combination of education and relevant work experience.
Minimum 10 years in restaurant operations and training, including hands-on experience in a restaurant environment.
At least 5 years in a leadership role managing teams, projects, and cross-functional initiatives.
Proven success in designing and deploying learning and operational programs at scale in international or franchised environments.
Exceptional leadership, coaching, and team development skills.
Strong business acumen and strategic thinking.
Expert in project management, with ability to manage multiple large-scale initiatives simultaneously.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint).
Skilled in Adobe Creative Suite (InDesign, Illustrator) and Articulate (e-learning development).
Excellent written and verbal communication skills, with the ability to influence and engage stakeholders at all levels.
Strong attention to detail, with a results-driven and quality-focused mindset.
Agile and adaptable, with a proactive approach to problem-solving.
Passionate brand ambassador with a service-oriented and collaborative attitude.
Experience with audit or compliance platforms such as CMX1 (ComplianceMetrix), including form creation and reporting.

Nice To Haves

Prior exposure to market launch or global brand expansion projects is a plus.
Experience working with international markets and multicultural teams.
Familiarity with franchise business models and licensee relationships.
Creative problem-solver who thrives in ambiguity and fast-paced environments.

Responsibilities

Define and drive the global operations and training development strategy across all international markets and brands.
Lead and coach a high-performing team to develop tools, resources and programs that elevate operational performance, consistency and scalability.
Provide clear direction, coaching, and performance management to direct reports and cross-functional teams.
Oversee complex, large-scale projects that support new market entry, brand growth, and training deployment.
Guide the creation and implementation of innovative training content, operational toolkits, and learning resources, tailored to diverse regional needs and delivery methods.
Leverage data and feedback to continuously improve effectiveness and user experience.
Ensure the development and standardization of operating procedures, systems, and tools that promote efficiency, compliance, and brand consistency.
Drive the adoption of best practices that support scalability in new and existing markets.
Foster strong partnerships with Marketing, Culinary, Field Operations, Global Strategy, IT, and Franchise/Licensee partners.
Align priorities, secure buy-in, and ensure successful implementation and adoption of initiatives across all brands and markets.
Maintain responsibility for review and approval of all operational standards and training deliverables.
Ensure materials meet brand guidelines, operational feasibility, and usability.
Support compliance by managing relevant policies and documentation.
Strategic decision-making on behalf of the Operating Services team.
Direction-setting and priority alignment in collaboration with the Operating Services Director and other global stakeholders.
Oversight of team budget and resource planning.