Senior Manager, Training & Development

Mackenzie Financial Corporation•Toronto, ON

2d•Hybrid

About The Position

The Training & Learning department oversees the development, maintenance and delivery of learning solutions and programs for IGM which includes Financial Advisors and Directors coast to coast. Our promise is to have the best trained Financial Advisors in the industry that consistently delivers the best outcome to our clients. The Senior Manager, Training & Development will implement, deliver, maintain, and measure learning solutions and programs. This includes responsibility for creating and delivering on time learning solutions that align to the IGM Strategic Framework, close performance gaps and appeal to a diverse group of learners, including remote learners. This role requires regular work with our Distribution Leadership Team and internal subject matter experts.

Requirements

7+ years of experience with communications, learning delivery, program implementation, change management principles, preferably in the Financial Services Industry
Completion of a post-secondary degree in Adult Education; Business Administration; or related field
Strong oral and written communication skills with the ability to influence stakeholders and SMEs;
Ability to conduct training needs analysis, interpret and communicate the data and deliver solutions to address the gaps
Ability to adapt to changes in the work environment; juggle and manage competing tasks and demands; and deal with frequent change, delays or unexpected events
Presentation experience
Knowledge of instructional design methodology
Intermediate to advanced proficiency with the Microsoft Office Suite and knowledge of a Learning Management System

Nice To Haves

Bilingual (French-English) is an asset

Responsibilities

Manages the implementation of the assigned portfolio program offering.
Researches industry and regulatory trends in programming.
Consults with assigned business partner and SME (s) on learning needs/requirements, identify performance or skill gaps recommend and develop solutions.
Partners closely with distribution leaders to develop strategies and action plans for new program offerings.
Manages program curriculums, learning outcomes and reporting metrics
Develops segmented streams to support internal, external and industry hires.
Develops operational policies related to programs of responsibility.
Trains and coaches field leadership on program execution
Oversees the production of content and communication for program portfolio
Manages projects to ensure timely delivery of programs, tools and resources.