Senior Manager, Internal Communications

Moss•Fort Lauderdale, FL

17h

About The Position

The Senior Manager, Internal Communications is a key member of Moss' Marketing & Communications department, responsible for managing the company's internal communications function across shared services — ensuring employees are informed, engaged, and aligned with Moss' vision, values, and strategic priorities. This is a people manager role that requires both strategic instincts and executional discipline. The Senior Manager serves as the primary communications partner for HR and Safety, provides oversight across a broader shared services communications portfolio, and brings a strong command of change management communications to support Moss' continued growth.

Requirements

Bachelor’s degree in Communications, Public Relations, Journalism, or a related field.
7+ years of experience in internal and external communications, with a focus on internal engagement and PR/media relations.
Strong writing, editing, and verbal communication skills.
Demonstrated experience managing internal communications and supporting external media relations and/or community outreach.
Proficiency in meeting planning and PowerPoint presentation development.
Ability to work collaboratively with cross-functional teams and senior leadership.
Proficiency with communication tools and platforms, including intranet systems, social media, and email marketing software.
Ability to think strategically and execute tactically, balancing long-term vision with current priorities.

Responsibilities

Develop and manage a comprehensive internal communications strategy across shared services, ensuring consistent, clear, and engaging messaging enterprise-wide
Serve as the primary communications partner for HR and Enterprise Safety, building strong relationships with department leadership and translating complex initiatives into compelling communications
Provide strategic oversight and quality control across the broader shared services communications portfolio
Lead change management communications for major organizational initiatives — including HR programs, benefits updates, onboarding, performance management, and operational changes — ensuring employees are informed and prepared throughout the process
Develop communication frameworks and toolkits that support leaders in communicating change effectively at all levels of the organization
Partner with HR and senior leadership to ensure change communications are timely, empathetic, and aligned with Moss' culture and values
Create content for internal announcements, sharepoint updates, all-employee communications, and other internal channels — maintaining a consistent brand voice across all platforms
Ghostwrite executive communications for senior leaders, ensuring messaging is clear, on-brand, and aligned with organizational priorities
Prepare compelling presentations for leadership and department heads, including content development, slide design direction, and speaker notes
Manage, develop, and coach team members, providing day-to-day direction and professional development support
Manage internal events and employee engagement initiatives, including town halls, leadership briefings, and company celebrations
Establish metrics to measure the effectiveness of internal communications efforts, using data-driven insights to continuously refine strategy
Drive adoption of AI and emerging communications tools to improve workflow efficiency and content quality
Collaborate cross-functionally with HR, Safety, and shared services departments to ensure cohesive and consistent messaging enterprise-wide
Embrace opportunities to experiment with industry-leading technologies like AI and machine learning to improve communication workflows.
Assist in the hiring, training, and development of communications staff, fostering a culture of continuous learning and improvement.