Senior Manager, Internal Communications Lead – Product

Riot Games•Los Angeles, CA

10h

About The Position

Riot’s Internal Comms team members endeavor to shape our internal environment by crafting communication plans and programs that celebrate Riot’s playful, informal, and passionate culture. We strive to communicate with a balance of transparency and clarity that’s smart, well-crafted, and authentic. We cover everything vital to internal messaging and work across all teams to create a passionate and ongoing, lively two-way conversation between Riot and Rioters on the issues that matter most to players and to us. We love games and enjoy telling the emotionally resonant stories that connect us to players and our mission. As the Head of Product Internal Communications & Product Team Internal Comms Lead, you’ll play a pivotal role in defining, aligning, and amplifying the stories of Riot’s product organization. This role will serve two primary functions: Head of Product Internal Comms: You’ll develop and own the narrative arc for Riot’s product portfolio each year, connecting the dots between our product strategy, team milestones, and player impact. You’ll build, maintain, and own the overarching roadmap for all major product comms touchpoints, ensuring that communication across Riot’s product lines feels cohesive, timely, and resonant with our mission and culture. Product Team Internal Comms Lead: You’ll lead all internal communications for a major product team, crafting and executing comms strategies that keep Rioters connected to the team’s progress, vision, and wins. You’ll be accountable for all team-wide and company-wide moments related to the product, ensuring that Rioters everywhere understand how the work of the team contributes to Riot’s broader goals, mission, and player experience. This role is for a strong storyteller and systems thinker who can translate complex product strategy into emotionally resonant, clear, and actionable narratives for Rioters. You’ll partner closely with senior product and studio leadership, manage Riot’s internal comms product leads, and collaborate with external communications partners to ensure Riot’s product storytelling feels unified, inspiring, and authentic.

Requirements

You’ve been working within the comms space serving internal and/or external audiences for at least eight years; ideally your experience indexes deep into communicating about organizational change.
Must have at least 8 years of message-crafting experience for global audiences.
Proven experience developing and executing large-scale internal communication strategies for complex organizations.
Experience managing and developing communications professionals, including coaching, performance development, and guiding comms teams through complex, fast-moving work.
Demonstrated success leading narrative strategy and communications planning across multiple business units or product lines.
Strong executive presence and ability to influence at the senior leadership level.
You have a broad comms toolkit that you use to master any communication task at hand.
You exercise great discretion as it relates to confidential and sensitive information.
You’re an excellent partner and know how to work cross functionally to get the job done.
You know how to measure the impact and resonance of your work.
You have a strong understanding of current trends in the internal comms space, with the experience to back it up.
You're tilt-proof, and can flexibly respond to sensitive situations in an assuring manner.

Nice To Haves

Experience leading communications for large-scale creative or product organizations.
Familiarity with product development lifecycles and game studio culture.
Comfortable navigating ambiguity and rapidly changing priorities with calm and confidence.
Passion for gaming and empathy for the player experience is a huge plus!
If you embody player empathy and care about players' experiences, this could be your role!

Responsibilities

Build and drive the annual product communications narrative arc that connects Riot’s product strategy to our cultural and business priorities.
Partner closely with senior product leaders to define and articulate the stories that unite our portfolio across Riot.
Ensure communications for product milestones, launches, and updates are coordinated across the organization, connecting themes and timing into one cohesive comms roadmap.
Serve as the primary comms lead for a major product team’s internal storytelling and team-wide communication moments.
Design and execute communications that help Rioters across Riot understand and celebrate the team’s vision, achievements, and player impact.
Lead all-hands, milestone moments, and company-wide product team updates, balancing transparency, clarity, and inspiration.
Partner with other internal comms leads and external communications partners to align messaging and ensure Riot’s product storytelling remains cohesive and impactful.
Provide strategic guidance to product teams on how to communicate effectively across Rioters globally.
Develop frameworks, playbooks, and scalable approaches for product communication that can be adopted across teams.
Define success metrics for internal product communications; measure resonance, reach, and effectiveness of key communications initiatives.
Continuously evaluate and evolve communication approaches based on Rioter sentiment and organizational needs.
Manage and mentor other product-focused internal comms leads, fostering growth, alignment, and excellence across the discipline.
Build strong partnerships with leaders across Riot to anticipate needs, manage expectations, and elevate storytelling quality.