Senior Manager, Instructor Community & Excellence

Stepful•New York, NY

14d•$125,000 - $145,000•Hybrid

About The Position

Stepful is a workforce platform that redefines how health systems build, train, and retain talent. Since its founding in 2021, Stepful has trained over 32,000 practice-ready healthcare workers. The company partners with leading healthcare institutions to address the national shortage of healthcare workers, aiming to improve access to quality healthcare and healthcare career ladders. Stepful's students form talent pipelines for major employers like NY-Presbyterian, Mt. Sinai, HCA, Providence, CVS, and Walgreens, with partnerships across half of the top 10 health systems in the US. The company is backed by prominent investors and was recognized by TIME as the #1 EdTech company in the U.S. for 2025. Stepful values its mission-driven team, emphasizing a fast-paced, ambiguous environment and core values of 'Care first,' 'Learn quickly,' 'Build together,' and 'Own it.'

Requirements

5+ years of experience in instructional quality, curriculum, or education operations.
Experience managing a large team or network of contractors/adjunct teams.
Background as a teacher.
Proven ability to build systems from scratch (observation rubrics, coaching workflows, performance tracking) and ensure their adoption.
Comfort operating independently in an ambiguous, fast-moving environment.
Strong communication and coaching skills, with the ability to lead large groups and deliver effective feedback.

Nice To Haves

Experience in healthcare education (allied health, clinical training, nursing, or similar).
Previous experience at an early-stage or Series A–C startup.
Fluency with LMS platforms.
Comfort using data to drive quality decisions.

Responsibilities

Define the standard for great instruction at Stepful across entry-level certificate programs.
Build coaching rubrics and cadences to help instructors meet the defined standard.
Develop and motivate a thriving community of Stepful instructors through virtual spaces for connection, best practice sharing, and recognition.
Create self-serve tools and dashboards for instructors to provide real-time visibility into classroom impact (pass rates, student engagement, cohort progress).
Implement recognition programs and feedback loops to motivate instructors and gather innovation and improvement ideas.
Manage a Cohort Logistics Manager responsible for instructor scheduling and 2-3 Instructor Quality Managers who support coaching, observation, and onboarding.
Maintain a real-time view of instructor health across the network, tracking tenure, performance trends, and risk to inform hiring, offboarding, and coverage decisions.
Partner with the curriculum team to ensure effective translation of content into classroom delivery, adapting to cohort needs and identifying curriculum gaps.
Utilize student outcome data (pass rates, engagement, completion) as a quality signal, connecting instructor performance to learning outcomes and reducing variability.
Experiment with AI-enabled coaching and observation tools to enhance feedback speed and consistency.
Collaborate with Curriculum and Product teams on program modifications.
Work with Growth teams on cohort scheduling.
Support new program launches in entry-level certificates.