Senior Manager, Infrastructure Operations

Adobe•Lehi, UT

About The Position

Join Adobe as a Senior Manager of Business Operations supporting Infrastructure Engineering, where your leadership will help to shape the strategy and direction for Adobe's global Infrastructure Engineering organization. In this role, you will serve as a trusted advisor and facilitator to department leaders, partner teams, and internal customers by driving planning, financial rigor, operational excellence, and cross-discipline alignment. You will be expected to collaborate effectively with a large and geographically diverse team, organize key initiatives, manage priorities, and report progress to cognizant stakeholders, all in service of helping Adobe scale and optimize its public and private cloud infrastructure services. The ideal candidate will possess strong business insight, operational discipline, and the ability to translate technical priorities into clear plans, metrics, and executive-ready insights. A proven history of delivering results on time is essential, as are excellent written and verbal communication skills. You'll be expected to inspire change and motivate others, and will need to understand the big picture while paying attention to details. This is a high-impact role at the intersection of engineering, finance, strategy, and executive leadership.

Requirements

8+ years in business operations, strategy, finance, consulting, or related roles
Experience supporting Engineering, Infrastructure, or Technical organizations strongly preferred
Experience with cloud infrastructure, platform engineering, or large-scale distributed systems environments
Experience managing budgets and financial planning cycles, including financial modeling and analytical skills
An ability to operate effectively in fast-paced, highly technical environments
An eagerness and tenacity to influence others without authority to achieve goals and perform at a high level
Confidence to tackle the unknown, challenge assertions, mediate disputes, hold collaborators accountable, and manage leadership & customer expectations proactively
Proficient at breaking down complex problems into manageable, delegable components
High degree of ownership and bias toward action
Strong program management and organizational skills
Exceptional executive communication and storytelling ability
Comfortable navigating ambiguity and driving clarity
Business degree or equivalent strategic/financial background
Experience engaging with VP/SVP-level leaders
Experience with Agile development: Scrum or other iterative methodologies

Responsibilities

Help establish, track, communicate, and drive clear department goals and priorities (objectives and key results)
Lead quarterly and annual planning efforts (operations reviews, QBRs, partner interlocks)
Develop and maintain strong partner relationships with internal customer teams while continually striving to understand their needs and empathize with their challenges
Continue advancing a department-wide transformation from legacy IT to that of a trusted, internal service provider delivering high-quality and value-optimized capabilities
Regularly evaluate department procedural paradigms to ensure they’re aligned with service delivery objectives, internal customer expectations, and sustainability
Promote a strong culture of operational excellence by influencing improvements to tooling and processes and encouraging transparency and accountability
Recognize risks / blockers and work aggressively to engage with the right partners to identify solutions or workarounds
Work closely with program management resources to regularly and proactively communicate needs & requirements, manage delivery expectations, and maintain collaborator alignment
Provide regular status reports to promote clarity and transparency at various levels within the organization, including among senior leadership
Continue encouraging a customer-first, result-focused culture of collaboration and open knowledge transfer