Senior Manager, Technology Operations & Infrastructure

CGC•Washington, DC

14h•$151,510 - $169,122•Hybrid

About The Position

CGC is a nonprofit investment firm that finances and originates clean energy, water, and resilient infrastructure projects to accelerate clean air, clean water, and affordable energy for communities across America. We collaborate with the public and private sectors to bridge financing gaps and mobilize private capital into projects that deliver measurable economic and environmental impact at scale. Every dollar we invest is structured to multiply, generating durable returns for people, markets, and the environment. Over the past decade, CGC has demonstrated the power of public-private investment by helping catalyze economic accelerators nationwide and mobilizing billions of dollars toward affordable clean energy and resilient infrastructure. Our model fills market gaps, unlocks private capital, and proves that economic growth and environmental progress can advance together. A career at CGC is grounded in impact. Our six core values guide how we invest and how we work together. Innovation drives creative solutions and continuous improvement. Mission-Driven Focus keeps long-term impact at the center of every decision. Partnership shapes how we mobilize capital and build trust-based relationships. Accountability defines our stewardship and commitment to results. Collaboration strengthens cross-functional teamwork and shared responsibility. Transparency ensures open communication and integrity in how we operate. Our culture is fast-paced, rigorous, and purpose-driven. If you are motivated by solving complex challenges, building new markets, and delivering measurable impact within a collaborative team, CGC offers a platform to do that work with purpose. Under the supervision of the Vice President of Information Technology, the Senior Manager, Technology Operations & Infrastructure is responsible for leading CGC’s day-to-day enterprise technology operations and digital infrastructure. This role provides accountable internal ownership for core IT services, end-user computing, identity and access administration, collaboration platforms, workplace technology, and operational vendor management. The Senior Manager serves as the primary leader for operational stability, service delivery, and execution discipline across CGC’s hybrid workforce. This includes responsibility for endpoint lifecycle management, Microsoft 365 administration, user onboarding and offboarding, service desk operations, patching and compliance, and technology support processes that enable reliable day-to-day business operations. This role supports the operational reliability of public-facing digital platforms, including access administration, release coordination, vendor ticket follow-up, and basic platform support, in partnership with the Director, Information Technology, who owns platform roadmap, enhancements, integrations, and enterprise system direction. Success in this role requires a proactive leader who can operate effectively in a growing and evolving organization, bring structure to developing processes, manage competing priorities, and execute with sound judgment and appropriate independence. The role is expected to identify opportunities to responsibly leverage automation, AI tools, and emerging technologies to improve service delivery, operational efficiency, and user experience.

Requirements

Bachelor’s degree and 7+ years of experience, or an equivalent combination of education and directly related experience
5+ years of progressive responsibility in IT operations, infrastructure, end-user computing, or enterprise technology support environments.
Demonstrated experience administering Microsoft 365, identity/access platforms, endpoint environments, and modern SaaS business systems.
Experience managing IT support operations, vendors, escalations, and service delivery processes.
Strong understanding of endpoint security, patching, lifecycle management, and operational controls.
Proven ability to execute effectively in growth-stage or evolving environments with shifting priorities, competing demands, and limited oversight.
Demonstrated leadership capability, sound judgment, and ability to independently prioritize work.
Strong written and verbal communication skills with the ability to work across technical and non-technical stakeholders.

Nice To Haves

Experience supporting technology within financial services, nonprofit, startup, federally funded, or regulated environments.
Experience with Jira, Confluence, Intune, Entra ID, Box, Zoom, Webflow, or comparable enterprise platforms.
Familiarity with website platform administration and vendor-led digital environments.
Experience building or maturing internal IT operations functions.
Familiarity with AI productivity tools, automation platforms, and emerging agentic workflow concepts.

Responsibilities

Lead daily enterprise IT operations, ensuring stable, secure, and responsive delivery of technology services across the organization.
Oversee service desk operations, ticket management processes, escalations, service metrics, and continuous improvement of user support experience.
Manage endpoint lifecycle processes, including procurement coordination, provisioning, deployment, patching, compliance, inventory management, and decommissioning.
Administer and optimize Microsoft 365, Entra ID, collaboration tools, and related cloud productivity platforms.
Coordinate user onboarding and offboarding, including account provisioning, permissions management, device readiness, and secure transitions.
Own operational administration of workplace technology, including conference room systems, office connectivity coordination, and hybrid workforce support.
Lead day-to-day operational vendor management for managed IT services, infrastructure partners, endpoint support, workplace technology, and service delivery providers, ensuring responsiveness, escalation follow-through, and service quality.
Support day-to-day operational reliability of digital platforms, including access administration, vendor ticket coordination, DNS support coordination, routine updates, and issue escalation, while partnering with the VP of IT on roadmap, enhancements, integrations, and major platform changes.
Develop and maintain operational documentation, standards, SOPs, inventories, support procedures, and knowledge base content in Confluence or successor platforms.
Monitor system health, service trends, recurring issues, and user experience metrics; identify and implement corrective actions and process improvements.
Provide operational support for enterprise system and infrastructure implementations, including user readiness, access setup, support procedures, documentation, and post-launch operational stability.
Supervise and mentor junior support staff or future operations resources as the team expands.
Evaluate and support practical uses of AI, automation, and agentic workflows that improve operational efficiency, service quality, reporting, or internal controls.
Operate with a high degree of ownership and judgment, independently resolving issues where appropriate and escalating risks or decisions when needed.
Perform other duties as assigned in support of CGC’s mission and operational needs.