Senior Manager Information Technology

Pioneer Human Services•Seattle, WA

19h

About The Position

Pioneer Human Services is seeking a Senior Manager Information Technology with a passion for human services. This role is an exciting opportunity to be involved with an organization focused on transformative social change, creating pathways for rehabilitation, reintegration, and redemption. Pioneer Human Services empowers justice-involved individuals to overcome adversity and reach their full potential. For over 60 years, they have proudly serviced clients with professionalism and empathy. They are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field. In lieu of a degree, an equivalent combination of education and experience
Extensive systems administrative experience in aerospace or a similar manufacturing environment as a Systems Engineer or similar infrastructure-supportive discipline
Proven experience (typically 10+ years) in IT leadership and people management roles
5+ years in telecom infrastructure services and support
5+ years leading IT software acquisition, development and support services and projects
5+ years as a software and database architecture expert in complex IT environments
5+ years in current Microsoft software environments and platforms
5+ years in ERP and/or EHR enterprise level systems and support
5+ years in systems integrations, consolidations and mediary development

Nice To Haves

A master's degree

Responsibilities

Implements a comprehensive IT strategy aligned with Pioneer’s business goals, long-term vision, mission, and values as a member of the broader leadership team.
Partners with leadership to identify and prioritize IT initiatives that enhance efficiency, productivity, and innovation.
Recruits, mentors, and manages IT professionals; fosters a transparent, healthy, and collaborative workplace; and leads effective retention and succession-planning efforts.
Provides hands-on oversight of the design, implementation, and maintenance of Pioneer’s IT infrastructure, including servers, networks, hardware, and software systems.
Ensures the availability, scalability, and security of IT infrastructure through hands-on support for current operations and future growth.
Establishes and enforces robust security protocols to protect the organization’s sensitive data, intellectual property, and customer information.
Implements disaster recovery and business continuity plans to mitigate potential IT disruptions.
Coordinates the selection, deployment, and maintenance of software applications for aerospace manufacturing, facilities management, operational support, and behavioral health divisions, while serving as Pioneer’s technical lead for project management.
Leads the transition from legacy platforms to improve and stabilize business operations and the technology infrastructure.
Works with stakeholders to streamline business processes and improve workflow efficiency through technology.
Develops and manages IT budgets, allocates resources effectively across projects and operations, and collaborates with technology providers and vendors to analyze utilization and account management.
Conducts performance evaluations, provides feedback, and identifies professional development opportunities.
Ensure IT operations comply with applicable data privacy and security regulations and industry standards including but not limited to CMMC, ITAR, HIPAA.
Monitors emerging technologies and industry trends to drive continuous improvement and lead IT processes and practices with an innovative focus.