Sr. Manager, Health & Welfare Claims
About The Position
The Senior Manager, Health & Welfare, leads department operations and develops the leaders and teams responsible for delivering accurate, timely service to clients and participants. The role combines hands-on leadership and process management to meet department goals, strengthen accountability, and drive continuous improvement. The Senior Manager leads and develops department managers, supervisors, and team members; oversees claims operations and staffing; monitors performance and reports results; improves workflows; and ensures department processes comply with requirements and company policies. The role also supports cross-training and backup coverage, partners with customer service and production teams to resolve service issues, and oversees specialized processes, operational tools, and vendor coordination while maintaining strong relationships with colleagues and clients.
Requirements
- 7–10 years of professional management experience.
- Demonstrated success teaching, coaching, and directing others, setting expectations, and managing staff.
- Ability to identify trends and root causes, solve problems, and turn information into practical improvements.
- Effective communication and relationship-building with teams, peers, clients, and leadership.
- Ability to manage competing priorities, lead projects independently, and remain calm under pressure.
- Ability to interpret trust plans and guidelines, understand department functions, and apply basic accounting concepts.
- Comfort using Microsoft Office tools, including Word, Excel, PowerPoint, Outlook, and SharePoint.
Nice To Haves
- Bachelor’s degree preferred, or a combination of education and experience.
Responsibilities
- Lead, coach, and develop department managers, supervisors, and team members.
- Oversee claims operations, balancing staffing and workloads to meet quality, accuracy, and production goals.
- Set clear expectations, monitor key performance indicators, and provide monthly reporting on results and projects.
- Improve workflows to increase efficiency, reduce risk, and support consistent service.
- Build cross-trained teams and backup coverage to maintain service during seasonal demands and special projects.
- Ensure department processes meet requirements and company policies.
- Partner with customer service and production teams to strengthen communication and resolve service issues.
- Oversee specialized processes, operational tools, and vendor coordination while building strong relationships with colleagues and clients.
Benefits
- Medical, dental (including orthodontia), vision, prescription drug, disability, and life insurance benefits.
- Optional health flexible spending, dependent care assistance, and pet insurance benefits.
- 401(k) plan with company base contribution and matching feature.
- Paid vacation, sick leave, and holidays.
- Training and development opportunities.
- Collaborative team environment.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
