Senior Manager, Group Implementation

Blue Shield of California•Oakland, CA

4d•$155,248 - $232,996•Hybrid

About The Position

The Senior Manager, Group Implementation, leads a team of Implementation Consultants and Specialists responsible for the successful onboarding of groups with ASO, Shared Advantage, and Fully Insured funding types across Commercial Markets. The Senior Manager enables, streamlines, and continuously improves the implementation process through simplification, automation, and AI to facilitate a high-quality experience that drives growth and retention. This position reports to the Senior Director, Group Implementation and is external facing, interacting frequently with senior leadership, sales and account executives across organizations, and leadership from all functional areas within Blue Shield of California. This role requires a strong compass for cross-department alignment, centered on what is best for our customers, and balancing team workload and capacity to succeed in this critical function. We are looking for a multiplier who is energized by creative and critical thinking that makes the team, function, and broader department stronger. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Requirements

Strong compass for cross-department alignment.
Ability to balance team workload and capacity.
Energized by creative and critical thinking.
Experience in developing leaders.
Experience in building and sustaining high-performing teams.
Experience in getting results the right way.
Experience in fostering continuous learning.

Nice To Haves

Experience with ASO, Shared Advantage, and Fully Insured funding types.

Responsibilities

Leads a team of Implementation Consultants and Specialists responsible for the successful onboarding of groups with ASO, Shared Advantage, and Fully Insured funding types across Commercial Markets.
Enables, streamlines, and continuously improves the implementation process through simplification, automation, and AI to facilitate a high-quality experience that drives growth and retention.
Fosters cross-department alignment, centered on what is best for customers.
Balances team workload and capacity to succeed in this critical function.
Develops great leaders at all levels and creates opportunities for people to grow.
Builds and sustains high-performing teams.
Drives results the right way.
Fosters continuous learning.