Sr. Manager, Employee Platforms

Digital Realty•Dallas, TX

About The Position

The Senior Manager, Global Travel, Expense & Corporate Card leads the global strategy, governance, technology, operations, and continuous improvement of Digital Realty’s Travel, Expense, and Corporate Card programs. The role owns the business strategy and platforms for Navan Travel, Concur Expense, and Corporate Card, serves as the IT business partner across the supporting technology ecosystem, and works with Finance, Accounting, Accounts Payable, Treasury, Human Resources, Procurement, Legal, Privacy, Security, and external providers. The position also partners strategically with Global Security on travel risk management and duty of care, supporting approximately 5,000 employees, $42 million in annual spend, and 1,800 corporate cards. The role is based in Dallas, Texas, or Austin, Texas. It leads global programs and technology initiatives, vendor relationships, policy and financial controls, employee communications and training, reporting, and operational readiness for global expansion and organizational changes.

Requirements

Significant experience leading global corporate Travel, Expense, Corporate Card, Payments, Finance Operations, or related programs, with strong knowledge of corporate travel operations, expense management, commercial cards, and payment programs.
Experience owning or managing enterprise Travel, Expense, or financial technology platforms.
Demonstrated experience leading complex global projects, transformations, and technology implementations, including requirements gathering, system integrations, testing, and user acceptance testing.
Experience with enterprise HR, ERP, and financial-system integrations, and familiarity with multi-system environments connecting employee, travel, expense, card, and finance data.
Experience managing strategic vendors and leading or participating in RFPs, vendor evaluations, contracts, renewals, and commercial negotiations.
Demonstrated ability to partner across IT, Finance, Accounting, Accounts Payable, Treasury, Human Resources, Procurement, Legal, Privacy, and Security within a complex global organization.
Strong analytical and problem-solving skills, including the ability to translate operational and financial data into actionable recommendations and executive-level reporting.
Excellent written, verbal, and executive communication skills, including the ability to lead change, develop training and communications, and manage complex stakeholder and employee issues.
Ability to lead multiple strategic and operational priorities and develop team resources, scalable processes, clear ownership, and resilient global operations.

Nice To Haves

Experience with Navan and SAP Concur, or comparable enterprise platforms.
Experience supporting multinational organizations across North America, EMEA, and APAC.
Experience implementing programs across countries and legal entities.
Experience working with commercial card and virtual payment providers, global payment solutions, travel risk management, and corporate travel supplier programs.

Responsibilities

Own the global strategy, governance, roadmap, and continuous improvement for Travel, Expense, and Corporate Card programs, balancing employee experience, operational efficiency, financial controls, compliance, and business needs.
Lead the global managed travel program and Navan Travel platform, including platform strategy and configuration, integrations, preferred booking-channel adoption, supplier programs, spend and performance analysis, new-country readiness, and partnership with Global Security on travel risk management and duty of care.
Own Concur Expense globally, including governance, workflows, policy rules, audit controls, card transactions, reporting, user profiles, roles, and access; partner with Finance, Accounting, Accounts Payable, Human Resources, and IT to improve reimbursements, accounting, controls, automation, and employee experience.
Provide global leadership for Corporate Travel & Expense Card and related payment programs, including eligibility, issuance, limits, transaction controls, delinquency, suspension and cancellation, reporting, settlement and reconciliation, and evaluation of central payment and virtual-card solutions.
Serve as the IT business partner and functional platform owner for the Travel, Expense, and Card technology ecosystem; own requirements and technology roadmaps and coordinate integrations across Oracle HCM/OIC, Yardi, financial systems, card providers, travel platforms, and downstream payment processes.
Lead global transformation and technology initiatives from business case and requirements through vendor evaluation, design, testing and user acceptance testing, issue resolution, production readiness, change management, and rollout.
Lead global policy, compliance, and financial-control requirements, including policy development and interpretation, control and escalation processes, internal control and audit support, data protection, access, and cross-functional reviews.
Own strategic vendor relationships across travel, expense, card, payment, and related technology providers, including service levels, performance, escalations, roadmaps, RFPs, demonstrations, negotiations, contracting, renewals, and required reviews.
Ensure programs support the employee and organizational lifecycle and global expansion, including onboarding, transfers, organizational changes, long-term leave, terminations, acquisitions, new countries and legal entities, banking/KYC, cost objects, data feeds, testing, communications, and launch readiness.
Develop executive reporting and KPIs; analyze program data for trends, compliance risks, savings, and optimization opportunities; lead employee communications, training, self-service, and escalations; and lead team resources through clear priorities, ownership, documentation, cross-training, and operational resiliency.