Senior Manager, Global Trader Communications

Scotiabank • Toronto, ON

6d • Hybrid

About The Position

Global Trader Communications, within Scotiabank’s Global Technology Solutions (GTS), Solutions Integration & Delivery (SI&D) organization, focuses on understanding Scotiabank's business lines and technologies. The team collaborates with global CIOs and business lines to deliver high-quality, reliable enterprise solutions in an agile and cost-effective manner, while adhering to the bank’s security standards and policies. This role provides thorough leadership to a regional team of high-performance IT professionals and subject matter experts for all Data and Trader Voice technologies-related activities. The position holds global accountability for voice recording technology within Global Trader Voice and for all business partners, working in collaboration with HR, Compliance, Legal, and other IT Groups. The role reports to the Director, Global Operations, Global Trader Communications, Archive and Surveillance Platform Management • GTS-GBM Voice Services.

Requirements

• Strong communication (verbal/written/presentation) skills in English and Spanish.
• At least 5+ years of hands-on working experience in a people management position within Trader Voice, Recording and/or Information Technology or Desktop technology.
• Demonstrated working knowledge of compliance policies, as well as trading practices & workflows relative to the trading businesses.
• At least 5+ years of progressive working knowledge or experience in Data and Voice at an enterprise scale with industry-recognized tools (e.g., Turrets like BT, IPC, Cloud9, etc.…); Voice Recording software (e.g., Verint, NICE, Redbox, etc.); and Cisco CUCM.
• Superior decision-making skills to resolve work issues with the ability to work under pressure in a dynamic environment.
• Advanced interpersonal skills to build critical relationships with internal technology & business stakeholders and external vendors.

Nice To Haves

• Portuguese language skills are an asset.

Responsibilities

• Provide support for trading floors in LATAM (Brazil, Mexico, Chile, Uruguay and Peru) while working remotely in Toronto.
• Provide support for other Global Trader Voice teams globally.
• Lead the development and implementation of the Global Trader Voice operating model to address voice preservation within Global operating centers, particularly in Capital Markets, Sales and Trading environments.
• Drive the direction of the team and achieve Data and Voice technologies objectives.
• Collaborate with the business, technical, and operational groups across the Bank to ensure alignment of technical solutions to business strategy, use and deployment of best practices in business support solutions, and alignment and application of Bank operational and security standards.
• Manage the workflow for producing voice recordings and evidence for standard and complex global requests.
• Standardize and consolidate voice recording technology, preservation, and extraction processes by working with global teams.
• Participate and engage bank executives in voice-related agendas, including developing presentations and assisting with communications with Bank regulators and compliance groups.
• Maintain a global operating model, ensuring data integrity, and responding effectively to discovery requests for IT while engaging with HR, eDiscovery, and Legal.
• Ensure system availability and data integrity.

Benefits

• Diversity, Equity, Inclusion & Allyship programs
• Accessibility and Workplace Accommodations
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits that start on day one.
• Community Engagement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed