Senior Manager, Global Communications

Constant Contact • Waltham, MA

8h • $140,000 - $155,000 • Hybrid

About The Position

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!
Join us to redefine an iconic brand! Constant Contact has long been a trusted partner to small businesses and nonprofits, and we're just getting started. As we enter a bold new phase of growth, we’re looking for a visionary and creative external communications leader to redefine how the world sees, feels, and connects with Constant Contact.
As Senior Manager of Global Communications, you'll architect and execute a bold communications vision that positions Constant Contact at the forefront of the small business revolution. This is a transformational role for a strong communications leader ready to shape how millions of entrepreneurs worldwide connect, grow, and thrive.
You'll be the strategic force behind our most ambitious communications initiatives—driving breakthrough earned media campaigns, establishing our executives as the definitive voices in digital marketing, and orchestrating global communications strategies that fuel business growth and industry leadership.
Reporting to the Vice President of Corporate Communications, you’ll work directly with our CEO and executive leaders to shape a brand that’s as bold and innovative as the customers we serve.

Requirements

• 8+ years of progressive communications leadership in consumer technology or small business-focused environments and/or top PR agency experience working with clients in the consumer tech and/or SMB tech space
• 4+ years directing complex, multi-market communications programs that delivered transformational business results
• Proven track record of generating breakthrough media coverage in premier business and technology publications
• Demonstrated expertise in executive positioning and internal/external communications alignment
• Master of data-driven storytelling with experience transforming research into compelling media narratives
• Global communications expertise with successful multi-market campaign leadership
• Crisis communications mastery with proven ability to navigate complex reputation challenges
• Exceptional project management skills with meticulous attention to detail and flawless execution standards
• Natural cross-functional collaborator who builds consensus and drives results across complex organizations
• Strategic thinker who translates ambitious business visions into executable communications strategies
• Detail-oriented perfectionist who maintains exceptional standards while scaling impact
• Cultural intelligence and global perspective with deep understanding of international market dynamics

Nice To Haves

• Degree in communications, business, or related field
• Deep expertise in marketing technology, small business services, or entrepreneurship ecosystems
• Extensive international market experience
• Proven track record of award-winning campaigns

Responsibilities

• Pioneer innovative PR strategies that catapult Constant Contact's visibility and market leadership across global markets
• Cultivate powerful media ecosystems with tier-1 journalists, industry tastemakers, and influential voices who shape the small business landscape
• Transform our leaders into sought-after voices who define the future of small business success and digital marketing evolution
• Design and execute thought leadership campaigns that establish Constant Contact executives as the go-to authorities for media, conferences, and industry forums
• Craft story frameworks that transform how the world understands small business potential and digital marketing innovation
• Create breakthrough marketing strategies for data releases that generate widespread media coverage and establish Constant Contact as the research authority
• Spearhead communications strategy across all international markets, ensuring cohesive brand presence while driving local market relevance
• Build and guide world-class regional teams and agency partnerships that deliver exceptional results across diverse markets
• Develop crisis communication strategies that protect and enhance brand reputation during challenging moments
• Execute complex, multi-stakeholder initiatives with flawless precision and unwavering attention to detail

Benefits

• health and welfare benefits
• paid leave
• generous paid time off policy
• competitive benefits package that supports the health and well-being of you and your family

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree