Senior Manager, Global Security Operations

Allstate • McCullom Lake, IL

1d • $151,700 - $210,000 • Hybrid

About The Position

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

"You're in good hands" is more than a promise to our customers. It's how we run cyber defense at Allstate. We are hiring a Senior Manager to join the leadership team of our Security Operations Center (SOC) and provide senior management support across our 24x7x365 detection and response operations. This is a senior leadership role, operating during US business hours in matrixed collaboration with our operations leaders across the Americas and international teams.

You will operate at both the tactical and strategic level, embedded directly with the analysts and incident handlers who run the floor, while owning the metrics, processes, and improvement projects that raise the performance of the entire operation. You will be empowered to drive initiatives that increase the effectiveness of our monitoring, triage, and response, and to develop the next generation of security operations talent. This role is ideal for a proven operational leader who is ready to grow their management career at a Fortune 100 company.

Requirements

• Prior leadership experience within a Security Operations Center (SOC) — you have run the floor and understand security operations firsthand.
• 6+ years of experience in security operations, incident response, or a related cybersecurity discipline.
• 4+ years of people management experience, including managing analysts and coordinating a global team.
• Demonstrated experience developing, maintaining, and interpreting operational metrics (KPIs/SLAs) to measure performance and drive improvement.
• Proven ability to lead operational improvement projects from identification through delivery of measurable results.
• Advanced technical knowledge of network and endpoint security, common attacker techniques, and SIEM/SOAR detection-and-response tooling.

Nice To Haves

• A security operations background with a clear ambition to grow their management capability within a Fortune 100 enterprise.
• Experience defining and operating metrics, dashboards, and reporting for a 24x7 operational service.
• Experience supporting or coordinating operations across a global footprint, including scheduling, turnover, and team cohesion.
• Familiarity with automation and process-improvement approaches that reduce analyst toil and improve response speed.
• History of developing individual contributors into stronger operators and future leaders.
• One or more industry certifications, such as CISSP, CISM, GCIH, GCIA, or equivalent.

Responsibilities

• Lead from the floor. Partner directly with frontline security operations — analysts, shift leads, and incident handlers to measure, manage, and continuously improve the day-to-day performance of the US SOC across all shifts.
• Own the metrics. Serve as the owner of the SOC’s operational metrics program to define, track, and interpret KPIs and service outcomes (e.g., MTTD, MTTR, alert quality, false-positive rates, detection coverage, and SLA adherence) that reveal how the operation is truly performing.
• Turn data into action. Use data across SOC operations to drive decisions on resource allocation, workflow, and threat mitigation, and to lead the improvement projects that close identified gaps and increase overall operational efficiency.
• Uplevel talent. Coach, mentor, and develop existing analysts and incident handlers — building clear career paths (L1→L2→L3), raising technical and operational capability, and fostering a high-performance, low-burnout culture.
• Drive operational excellence. Establish and maintain the operating rhythms — shift turnover, quality reviews, and performance reporting that keep the team consistent, accountable, and aligned to established processes, procedures, and standards.
• Improve the machine. Identify recurring pain points and champion process improvement, tooling optimization, and automation opportunities (SIEM/SOAR) that reduce analyst fatigue and accelerate response.
• Support the global mission. Provide global senior management support to the broader Global Security Operations team, contributing to consistency, continuity, and effective handoffs across US, Ireland, and India operations.
• Communicate outcomes. Translate operational performance and improvement outcomes into clear, actionable reporting and dashboards for both technical teams and senior leadership.

Benefits

• Compensation offered for this role is $151,700 – 210,000 annually and is based on experience and qualifications.
• The candidate(s) offered this position will be required to submit to a background investigation.
• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed