Senior Manager, Security Operations

Chicago Cubs•Mesa, AZ

4d•Onsite

About The Position

The Senior Manager, Security Operations is responsible for the leadership, operational effectiveness, and overall security risk posture of Sloan Park and the Nike Performance Center in Mesa, Arizona. This role provides end-to-end ownership of physical security operations, security technology systems, contract security services, emergency preparedness, and incident management programs. The Senior Manager serves as the primary security leader for the Mesa campus and is accountable for security performance metrics, regulatory and policy compliance, continuous improvement initiatives, and the protection of employees, players, guests, visitors, and organizational assets. The Senior Manager serves as the primary security liaison between Sloan Park and the Chicago Cubs Central Security Operations team, ensuring alignment of security strategy, operational standards, risk mitigation efforts, incident management, and security technology initiatives across the organization. This role partners closely with Facilities, Event Operations, Legal, and local, state, and federal law enforcement agencies to deliver a coordinated, proactive, and enterprise-aligned security program.

Requirements

Bachelor’s degree in criminal justice, Security Management, Emergency Management, Business Administration, or a related field preferred; equivalent education and relevant professional experience will be considered.
Minimum of 8 years of progressive experience in corporate security, venue security, law enforcement, military, or related security leadership roles.
Minimum of 3 years leading supervisors, managers, or large contract security teams.
Demonstrated experience managing third-party security providers and service-level agreements.
Experience developing security KPIs, metrics, operational reporting, and performance management programs.
Strong knowledge of physical security systems, access control, CCTV, emergency response, and incident management.
Proven experience conducting risk assessments and implementing mitigation strategies.
Strong communication, leadership, and stakeholder management skills.
Must be available to work nights, weekends, holidays, and all home Spring Training games and major events.
Must be available to respond to emergencies and critical incidents outside of normal business hours.

Nice To Haves

CPP, PSP, PCI, or similar ASIS certification.
Prior experience supporting professional sports, entertainment venues, large events, or public assembly facilities.
Experience leading cross-functional crisis management and business continuity initiatives.

Responsibilities

Develop and execute the overall security strategy for Sloan Park and the Nike Performance Center, ensuring alignment with organizational objectives and enterprise risk management priorities.
Own and continuously assess the security risk posture of the site, identifying vulnerabilities and implementing mitigation strategies.
Establish annual security goals, operational standards, and performance expectations for all security functions.
Lead the security partnership with Human Resources, Facilities, Event Operations, Legal, contract security and external public safety agencies.
Serve as the primary liaison with local, state, and federal law enforcement and emergency management partners.
Manage the daily security operations program in partnership with contract security providers and the Chicago Cubs Security Operations team.
Conduct and oversee security patrol programs to ensure properties remain safe, secure, and aligned with Chicago Cubs security standards.
Ensure trespassers, unauthorized individuals, and other threats are managed consistent with company policy and applicable laws.
Be prepared to lead and coordinate immediate responses to emergencies, critical incidents, and crisis situations.
Program and manage all access control schedules and coordinate the printing, preparation, and distribution of employee credentials.
Establish, monitor, analyze, and report security Key Performance Indicators (KPIs), including incident rates, response times, compliance performance, operational effectiveness and corrective action completion rates.
Own security metrics and maintain accountability for achieving performance targets and continuous improvement outcomes.
Analyze trends and operational data to identify opportunities for proactive risk reduction and process improvement.
Directly manage all contracted security service providers supporting Sloan Park operations.
Establish and maintain service level agreements (SLAs), performance expectations, and measurable deliverables.
Conduct regular business reviews, audits, and performance evaluations of contract security partners.
Hold contract security providers accountable for execution of Standard Operating Procedures (SOPs), contractual obligations, staffing levels, and service quality.
Identify and implement opportunities to optimize staffing, deployment models, service delivery, effectiveness, and cost efficiency.
Own vendor performance outcomes rather than solely coordinating vendor activities.
Own the strategy, administration, maintenance, and continuous improvement of security technology platforms supporting the campus.
Coordinate issue resolution and vendor support for systems including, Genetec Access Control and CCTV, Evolv Screening Systems, WebEOC and Titan HST
Lead future technology enhancement projects, system integrations, and security infrastructure improvements.
Oversee assigned components of event security operations for Spring Training, concerts, special events, and other facility activities.
Lead security planning for ingress/egress, perimeter security, command operations, emergency response, and crowd management in collaboration with Event Operations.
Partner with event leadership and external agencies to ensure effective execution of event security strategies.
Lead emergency preparedness planning, training, exercises, and after-action review programs.
Support and oversee implementation of evacuation, severe weather, active threat, and other emergency preparedness programs.
Maintain accountability for incident investigations, reporting standards, and trend analysis.
Ensure security incidents are documented through comprehensive reports outlining facts, actions taken, findings, and corrective actions.
Ensure compliance with organizational policies, Major League Baseball SOPs, applicable regulations, and contractual requirements.
Conduct security assessments, audits, and operational reviews to identify improvement opportunities.
Develop and implement corrective action plans resulting from incidents, exercises, audits, or operational reviews.
Drive a culture of accountability, service excellence, safety, and continuous improvement.

Benefits

On-site parking
Paid time off: Personal, Sick, Vacation Time, Office Holidays & Winter Break
Casual work attire environment
Cubs home game & spring training game ticket allotment
Access to campus wide Wrigley Field events & pre-sales
401K Plan Employee Contribution & Employer Match
Benefit Plans: Medical, Dental, Vision & Life Insurance
Health & Wellness engagement & programming
Variety of associate special events, volunteer opportunities and partnership discounts
Monthly allotment for internal rewards & recognition platform
Tuition Reimbursement