Senior Manager - Global Lounge Design Strategy
About The Position
The Global Advertising and Brand Management team creates marketplace demand and drives commerce for American Express products and services through branding, marketing, and experiences. Its in-house creative agency, OnBrand, develops forward-thinking work and end-to-end experiences across digital and other channels. The Branded Environments team sets the vision for how the American Express brand is expressed in physical spaces and three-dimensional applications, drawing on the brand’s visual identity and strategic principles. It manages branding and design from concept through construction to preserve the design intent and desired brand experience. The Senior Manager will lead the design strategy and development of Card Member-facing physical spaces, primarily in airports and travel-related segments, working alongside managers who lead branded-environment projects around the globe.
Requirements
- 7–10 years of experience in commercial interior design, branded environmental design, or a similar discipline.
- Passion for, curiosity about, and knowledge of high-quality branded hospitality environments and experiences.
- Strong grasp of design principles and permanent physical-space design through a brand lens.
- Ability to craft and communicate a purposeful design narrative that guides feedback and decision-making.
- Familiarity with space planning, floorplans, furniture planning, and adjacencies.
- Understanding of production and construction processes, including documentation, timelines, budgeting, and terminology.
- Ability to read and interpret interior and architectural design drawings, construction drawings, and technical documentation.
- General knowledge of furniture and material specifications.
- Understanding of cost analyses, risks, tradeoffs, and prioritization.
- Ability to communicate design solutions clearly, verbally and visually, and influence stakeholders with varying levels of subject-matter expertise.
- Ability to manage multiple projects in various phases simultaneously while meeting budget and timeline expectations.
- Eligibility to work in the United States; American Express will not pursue visa sponsorship for these positions.
Responsibilities
- Collaborate with internal American Express teams and external agencies to optimize Card Member spaces and use design to bring the brand to life in new and memorable ways.
- Manage environmental brand direction and design oversight through all project stages: existing-space audits, conceptual design, design development, drawing reviews and submittals, construction or fabrication, and post-construction and punch.
- Work with interior design agencies and architect partners to interpret and execute the design vision, including creative briefing, defining project requests, providing design direction, creating requests for proposals, and leading status updates.
- Support internal business units, including product, operations, and real estate, with design status updates, planning exercises, and timely deliverables.
- Participate in team meetings, reviews, phone calls, and communications between project teams.
Benefits
- Competitive base salaries.
- Bonus incentives.
- 6% company match on the retirement savings plan.
- Free financial coaching and financial well-being support.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working arrangements, depending on role and business need.
- More than 20 weeks of paid parental leave for all parents, including for pregnancy, adoption, or surrogacy.
- Free access to global on-site wellness centers staffed with nurses and doctors, depending on location.
- Free and confidential counseling support through the Healthy Minds program.
- Career development and training opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
