Senior Manager, Genesis Aftersales Field Operations (Western & Mountain States)

Hyundai Motor Company•Fountain Valley, CA

1d•$114,800 - $164,000•Remote

About The Position

At Genesis, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It’s time you rethink what you expect from an employer. At Genesis, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

Requirements

Must be a high school graduate.
8 or more years of automotive experience in operational and/or field positions.
Experience with customer service initiatives also critical.
Excellent problem solving and analytical skills.
Superb written and oral communication skills.
Ability to make professional dealer and regional presentations.
Excellent organizational skills.
Effective time management skills.
Microsoft Office, Word, PowerPoint, Excel, and Outlook.
Requires a high level of strategic thinking capability and business savvy.
Must understand and embrace the luxury vehicle experience.

Nice To Haves

Bachelor’s degree preferred.
Master’s Degree a plus.
Luxury automotive experience (OEM or retail), a plus.
Prior supervisory experience preferred.
Project management and system background and support experience preferred.

Responsibilities

Lead a team of After Sales Market Managers within the designated region.
Coordinate onboarding, training, and development of Genesis regional after sales staff, including the performance of After-Sales Market Managers.
Lead Aftersales Market Managers in achieving/exceeding Regional KPIs.
Coordinate with various departments and across regions to foster an exchange of ideas and provide cross-regional learnings and opportunities.
Support mid to long term planning to create initiatives that further the company’s overall goals and KPI attainment.
Lead regional after sales improvement efforts and coordinate vendor-based aftersales consulting visits and action plans.
Identify fixed operation opportunities within region and implement solutions to maximize KPI performance.
Exercise discretion and identify opportunities to expand or shift course based on market changes and develop countermeasure proposals.
Act as region subject matter expert on advanced corporate initiatives including retailer action/improvement plans and EV readiness.
Support SGM, Genesis Regional Operations (ROM) with regional meetings, project planning, and strategic matters.
Monitor retailer performance and adherence to GMA policies and procedures across fixed operations functions.
Generate regional reporting for Genesis NHQ and support ad-hoc projects as necessary.
Support the Region with the Governance process (OCM/PRM).
Perform all other assigned duties as required.
Develop regional retailer contests and make recommendations to region and NHQ management.
Performance management of direct reports, annual performance reviews.

Benefits

Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
Holiday Pay - the company shuts down with pay between Christmas and New Years.
Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
401(k) retirement plan with Employer Match
Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
Vacation and sick time off
Employer-paid basic life and disability coverage, including Paid-Family Leave.
Mental health, wellbeing, and employee assistance program
Health advocate (support)
Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees.
External Training and Development Programs