Senior Manager, Games Family Services

LA28 • Los Angeles, CA

1d • $105,000 - $140,000 • Onsite

About The Position

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. The organization is on a mission to create an unparalleled experience for athletes, fans, partners, and the community. This role is crucial for the successful execution of the 2028 Games, which mark the return of the Summer Games to the U.S. after 32 years and Los Angeles' first time hosting the Paralympic Games. The Senior Manager, Games Family Services will report to the Sr. Director, Games Family Services and will be responsible for ensuring the provision of Games Family services at all venues within multiple assigned clusters. This role involves assisting in the development and application of all Games Family plans, policies, procedures, and operations at the venues. Additionally, the Senior Manager will aid in selecting and training Games Family Venue Managers, mentoring and supervising them before and during the Games. A key aspect of the role is collaborating closely with venue teams to ensure high service levels for stakeholders including IOC/IPC groups, Dignitaries, International Federation Presidents and Secretary Generals, National Olympic/Paralympic Committees, and other members of the Olympic and Paralympic Family.

Requirements

• 7+ years’ work experience in an international, large event or multi-sport Games environment
• 5+ years direct people management experience, including oversight of full-time staff, contractors, or large volunteer teams (e.g., 10+ individuals)
• Experience leading cross-functional teams or multi-department initiatives
• Proven delivery of large-scale projects or events, including planning through execution phases
• Experience working with external stakeholders, such as government agencies, sponsors, or international partners
• Proficient with Microsoft suite, particularly with Smartsheet, Excel and PowerPoint
• Oral and written fluency in English

Nice To Haves

• Training experience preferred
• Experience working in multi-lingual settings preferred
• Knowledge of other languages is a plus

Responsibilities

• Serve as an expert on Games Family Services (“GFS”) provided at multiple LA28 competition venues
• Serve as the primary GFS representative at venue team meetings until the GFS Venue Managers are hired and trained
• Work closely with such functional areas as event management, security, event services, Protocol, Hospitality and transportation
• Develop, adjust and apply GFS policies, procedures and plans at the competition venues
• Integrate any technology applications into the planning at the venue level
• Prepare and delivery all GFS material for Event Operating Planning meetings and materials
• Assist in the selection and training of all short-term GFS Venue Managers and venue-based volunteers
• Develop and deliver training programs for GFS staff and volunteers, serving as a primary trainer
• Ensure all venues receive sufficient focus, attention and support in collaboration with other GFS staff.
• Manage all GFS operations at any events taking place prior to the Games
• Support in the coordination of the competition venue central planning documents for GFS
• Maintain and adhere to key milestones and internal planning and delivery timelines
• Coordinate daily with Protocol and IOC on expected attendance
• Oversee and manage a cluster of venues during the Games
• Perform other duties as assigned

Benefits

• The annual base salary range for this position is $105,000-$140,000.
• LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law.
• LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws.
• We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply.
• We assess applications based on relevant skills, education, and experience a candidate can add to our team.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree