Senior Manager, GAIN Education

Galderma•Orange County, FL

2d•$160,000 - $190,000

About The Position

The Senior Manager, GAIN Education leads the strategy, execution, and continuous improvement of U.S. Aesthetics peer-to-peer education programs. The role owns planning, delivery, measurement, and evolution of GAIN Focus and Inject programs, as well as in-person Inside Sales educational programs. The position is accountable for faculty engagement and utilization; program content and materials; participant and field communications; Veeva submissions; program analytics; assigned congress education programs; and aligned budgets. It serves as a strategic thought partner to Brand Marketing and collaborates with GAIN leadership, Sales, Medical, Legal, Ethics & Compliance, Commercial Operations, external agencies, faculty, and Global teams to deliver premium, compliant, customer-centered education experiences. The role requires travel as needed, stated as 60% of the time, for program sites, conferences, and meetings. The work includes standard office activities such as extended computer use and virtual and in-person meetings. Work environments and physical requirements may vary, and reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Bachelor’s degree required; Business, Marketing, Healthcare, Life Sciences, or a related field is preferred.
At least 7 years of progressive experience in commercial operations, sales enablement, HCP education, training, event management, marketing operations, or digital education within a regulated or complex commercial environment.
Demonstrated experience leading cross-functional initiatives and managing external vendors.
Proven experience managing education, event, or program budgets.
Strong program management, operational planning, and execution skills.
Excellent written, verbal, facilitation, and stakeholder-management capabilities.
Ability to develop and refine education materials, participant communications, and program resources.
Strong analytical skills and ability to use performance data and feedback to improve program effectiveness.
Proficiency with spreadsheets, presentations, reporting dashboards, and common business tools.
Ability to manage multiple priorities, deadlines, vendors, budgets, and stakeholders with sound judgment.
Ability to perform standard office activities, including extended periods of computer use and participation in virtual and in-person meetings.
Must be eligible to work in the United States; the role does not offer work-authorization sponsorship.

Nice To Haves

Experience in pharma, aesthetics, medical device, or an adjacent healthcare industry.
Experience with faculty, speaker-bureau, and field-training operations.
Experience with Veeva promotional review processes.
Experience supporting congress or conference programming.

Responsibilities

Own strategic planning, annual roadmaps, operational delivery, and continuous improvement for GAIN Focus and Inject programs.
Own live Inside Sales education programs, including design, content coordination, faculty readiness, execution, and performance measurement.
Establish program processes, milestones, roles, communications, and operating rhythms for consistent, scalable execution.
Monitor program outcomes, participant feedback, and field insights to improve program quality, engagement, and return participation.
Ensure programs are practical, customer-centered, and aligned with GAIN education strategy and business priorities.
Lead faculty selection, onboarding, readiness, communications, utilization planning, and ongoing performance management for assigned education and congress programs.
Manage faculty investment, honoraria, speaker utilization and caps, documentation, and related processes in line with applicable policies and approved requirements.
Partner with internal stakeholders, speaker-bureau agencies, and vendors to maintain an appropriately qualified and deployed faculty pool.
Coordinate pre- and post-program faculty communications covering expectations, logistics, materials, evaluations, and follow-up.
Support faculty development and preparation for consistent, compliant, high-quality program delivery.
Lead development, refinement, and maintenance of faculty materials, attendee communications, program resources, and post-program follow-up materials.
Partner with Brand Marketing on program objectives, content needs, customer insights, and education opportunities.
Ensure program content and attendee communications are clear, current, fit for purpose, and aligned with approved brand and education objectives.
Coordinate pre- and post-program communications for field teams and attendees to support awareness, readiness, attendance, and follow-up.
Gather evaluations and voice-of-customer feedback to inform program and content improvements.
Own Veeva submissions for assigned program materials, attendee and faculty communications, and educational content.
Coordinate reviews and approvals with Brand Marketing, Medical, Legal, Ethics & Compliance, Privacy, and other stakeholders.
Maintain organized documentation, version control, and program records, ensuring materials and activities meet governance requirements.
Lead assigned congress and conference education programs, including content planning, faculty coordination, attendance strategy, execution, and post-program assessment.
Partner with Brand Marketing, Sales, vendors, and faculty to deliver congress activities on time, within budget, and in accordance with governance requirements.
Support conference participation as needed for GAIN programming, faculty engagement, and operational oversight.
Own program analytics and regular reporting for assigned education programs.
Define and monitor KPIs such as invitations, registration, attendance, attendance quality, participation, evaluations, faculty utilization, customer feedback, and return on education.
Partner with Commercial Operations and Analytics to develop actionable reporting, dashboards, insights, and recommendations.
Use data and stakeholder feedback to optimize investment, targeting, content, faculty deployment, communications, and program design.
Drive standardized, scalable processes that strengthen operational excellence across GAIN education programs.
Own budgets for Focus, Inject, live Inside Sales programs, assigned congress activities, faculty costs, materials, and other aligned activities.
Manage annual planning, forecasting, spend tracking, reconciliation, purchase orders, statements of work, and vendor invoices for assigned workstreams.
Lead operational relationships with speaker-bureau agencies, event partners, production agencies, and other external vendors.
Ensure vendor performance meets quality, timeline, compliance, and cost expectations, escalating and resolving issues as needed.