Senior Manager for Operations and Strategic Initiatives (Student Health and Well-Being)
About The Position
Student Health and Well-Being is seeking a Senior Manager for Operations and Strategic Initiatives to serve as a key member of the vice provost’s office and a trusted partner to the AVP. The role supports divisional priorities through project development, implementation management, cross-unit collaboration, and operational execution. It leads high-priority initiatives from concept through implementation, overseeing a portfolio of strategic projects and ensuring they meet institutional goals, schedules, scopes, and budgets. The position reports to the AVP, supervises the division’s Professional Development and Communications Coordinator, maintains division-wide operating procedures and staff engagement goals, and serves as a strategic liaison across divisional constituencies. It requires handling confidential information and representing senior leadership on key projects. The Senior Manager develops and manages project plans, budgets, timelines, risks, deliverables, and reporting; monitors project KPIs and progress; resolves or escalates issues; and provides leaders with information needed for decisions. The role also supports division-wide communications and staff development, develops materials for university leadership, helps implement project-management practices, and coaches project management practitioners and affiliated staff. The position is hybrid at the Homewood Campus, with a Monday–Friday schedule from 8:30 a.m. to 5:00 p.m.
Requirements
- Bachelor’s degree.
- Seven years of related experience.
- Demonstrated ability to use Microsoft Office Suite applications.
- General understanding of other JHU applications used to retrieve data for reporting and analysis.
- Knowledge of SmartSheet or comparable project-planning software.
- Ability to handle confidential information and effectively represent senior leadership on key projects.
Nice To Haves
- Master’s degree preferred.
- Significant experience crafting materials for high-level university leadership positions and initiatives.
- Experience with project-planning methodologies, tools, and concepts.
- Relevant university experience, including in student health, student affairs, or academic affairs.
- Experience supervising professional staff.
Responsibilities
- Collaborate with the AVP and partners across Student Health and Well-Being to design and implement initiatives.
- Prepare sensitive materials, including briefings, presentations, reviews, and draft correspondence.
- Ensure the timely flow and quality of information to and from the vice provost’s office, improving workflows and communications.
- Develop and update project plans and standard operating procedures involving multiple units or division-wide operations, and monitor them for efficiency and consistency.
- Manage project scope, goals, objectives, timelines, budgets, and risk-mitigation strategies.
- Monitor and report on project progress and outcomes, including KPIs, to senior leaders.
- Complete project work such as analysis, benchmarking, data collection, and deliverable development.
- Identify and resolve conflicts, challenges, and barriers, escalating issues as appropriate.
- Adapt to different project roles to address gaps and keep projects moving.
- Establish and execute division-wide staff engagement and executive communication plans, reviewing them periodically for improvement.
- Oversee a division-wide staff development plan in partnership with the Professional Development and Communications Coordinator.
- Supervise the Professional Development and Communications Coordinator and oversee project teams and resources, including project managers and staff from other offices where applicable.
- Develop and manage project deliverables, including plans, budgets, timelines, status reports, presentations, reports, and risk-mitigation strategies.
- Manage risk, issue, and change-resolution processes and coordinate corrective action with leaders.
- Provide leadership with information needed to make project decisions and prepare the VP and AVP for decision-making.
- Work with key leaders to define project priorities and communicate project risks, issues, and opportunities.
- Build effective working relationships with SHWB senior leaders, University Student Services liaisons, and other university offices.
- Develop high-quality written reports, presentations, spreadsheets, and data visualizations.
- Present to and communicate with senior university leaders in support of projects.
- Collaborate with project managers and staff to implement project-management methodology and best practices.
- Coach and mentor project-management practitioners and affiliated staff and share best practices.
- Assist senior leaders with the design, business case development, and authorization of strategic projects and initiatives.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
