Senior Manager, Food and Beverage
About The Position
The Senior Food and Beverage Manager is a pivotal leader responsible for overseeing the daily operations of dining outlets, including both front-of-house and back-of-house functions. This role involves close collaboration with other Food and Beverage managers to ensure all dining venues operate at peak efficiency. The Senior Manager will leverage extensive restaurant management experience to lead, train, and supervise associates, manage scheduling and payroll, and uphold the highest standards of guest service. Essential qualities include a vibrant personality and strong interpersonal skills for fostering positive guest interactions, as well as exceptional conflict resolution and negotiation abilities to effectively manage and de-escalate issues. This position demands significant versatility and strong multi-tasking capabilities to supervise operations, optimize revenue and profit, and ensure unparalleled guest satisfaction.
Requirements
- Extensive restaurant management experience
- Strong interpersonal skills
- Exceptional conflict resolution abilities
- Strong negotiation abilities
- Significant versatility
- Strong multi-tasking capabilities
- Ability to lead, train, and supervise associates
- Ability to manage scheduling and payroll
- Ability to uphold the highest standards of guest service
- Ability to optimize revenue and profit
- Ability to ensure unparalleled guest satisfaction
- Ability to recruit, train, coach, and develop associates
- Ability to foster a culture of accountability, collaboration, engagement, and continuous improvement
- Ability to monitor food quality, service delivery, and guest satisfaction
- Ability to proactively resolve concerns and create memorable dining experiences
- Ability to manage labor, payroll, inventory, purchasing, and revenue performance
- Ability to partner with culinary, events, and hotel operations teams
- Ability to analyze business trends and forecast operational needs
- Ability to implement strategies that maximize efficiency, profitability, and overall department performance
- Ability to ensure compliance with company policies, safety and sanitation standards, quality assurance requirements, and all applicable operating procedures
- Ability to maintain a visible leadership presence
- Ability to effectively prioritize competing demands
- Ability to support the overall success of the Food & Beverage division through strong communication and sound decision-making
- Commitment to hospitality excellence
- Regular attendance in conformance with the standards
- Ability to work varying schedules to reflect the business needs of the hotel
- Attendance at all scheduled mandatory training sessions and meetings
- Ability to fully comply with policies and procedures for the safe and effective operation of the hotel’s facilities
Nice To Haves
- Vibrant personality
Responsibilities
- Lead the daily operations of restaurant, bar, and in-room dining venues, ensuring exceptional guest experiences, operational excellence, and adherence to Westin and Marriott brand standards.
- Recruit, train, coach, and develop associates while fostering a culture of accountability, collaboration, engagement, and continuous improvement.
- Drive service excellence by monitoring food quality, service delivery, and guest satisfaction, proactively resolving concerns and creating memorable dining experiences.
- Manage labor, payroll, inventory, purchasing, and revenue performance to achieve financial objectives while maintaining high service standards.
- Partner with culinary, events, and hotel operations teams to support group business, seasonal programming, menu development, and seamless execution of guest needs.
- Analyze business trends, forecast operational needs, and implement strategies that maximize efficiency, profitability, and overall department performance.
- Ensure compliance with company policies, safety and sanitation standards, quality assurance requirements, and all applicable operating procedures.
- Maintain a visible leadership presence, effectively prioritize competing demands, and support the overall success of the Food & Beverage division through strong communication, sound decision-making, and a commitment to hospitality excellence.
Benefits
- FREE Parking for Full-Time associates
- FREE Associate Meals
- Travel Discounts on hotels at nearly 8,000 Marriott properties worldwide including rooms and meals
- Discounts on Rental Cars, other popular hotels, and hotel alternatives
- Discounts on tickets to concerts, Theme Parks, and other attractions
- Discounts on Car and Computer Purchases
- Associate Recognition events, celebrations, and parties year-round
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
