Senior Manager, Field Technology

Reyes Coca-Cola Bottling • Niles, IL

9d

About The Position

The Senior Manager, Field Technology leads regional field technology operations across multiple supported facilities, ensuring reliable service delivery, technology performance, and operational excellence. The role develops and executes regional strategies, standards, and operating plans aligned with business and automation objectives, and builds organizational capability through workforce planning, talent development, succession planning, and leadership coaching.

This position establishes and monitors service, performance, and customer experience metrics to drive continuous improvement. It leads regional budgeting, resource planning, vendor management, and technology investment decisions, and partners with business leaders to align technology capabilities with operational priorities and future growth. Regional travel is required, with travel up to 50%.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related discipline and 6+ years of related experience, with 3+ years of leadership experience; or a high school diploma/GED and 9+ years of specific experience, with 5+ years of leadership experience.
• Working knowledge of Microsoft 365, Active Directory, endpoint management tools, and enterprise networking environments.
• Experience with IT service management platforms, including ServiceNow.
• Experience managing budgets, vendors, and technology investments.

Nice To Haves

• Master’s degree.
• Experience supporting manufacturing, distribution, consumer packaged goods (CPG), beverage, or other multi-site operational environments.
• Experience leading infrastructure, networking, wireless, endpoint, mobile device, and workplace technology operations.
• Experience managing large-scale technology initiatives, including service transitions, automation, and operational technology deployments.
• Relevant certifications such as ITIL, Project Management, Apple, Microsoft, or other industry-recognized technical credentials.

Responsibilities

• Lead regional field technology operations, ensuring reliable service delivery, technology performance, and operational excellence across supported locations.
• Develop and execute regional field technology strategies, standards, and operating plans that support business and automation objectives.
• Build organizational capability through workforce planning, talent development, succession planning, and leadership coaching.
• Establish and monitor service, performance, and customer experience metrics to drive continuous improvement across the region.
• Lead regional budgeting, resource planning, vendor management, and technology investment decisions.
• Partner with business leaders to align technology capabilities with operational priorities and future growth initiatives.
• Travel regionally, up to 50%.
• Perform other projects or duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) match
• Paid time off
• Education reimbursement
• Retirement benefits
• Complimentary health screenings
• Opportunity to participate in a discretionary incentive program, subject to program rules

What This Job Offers

• Job Type: Full-time
• Career Level: Senior