Senior Manager, Field Operations Support

Wecom • Phoenix, AZ

3d • Onsite

About The Position

At Wecom Fiber, we're helping bridge the digital divide across Arizona by building and maintaining the communications infrastructure that powers homes, businesses, schools, and communities. As our next Senior Manager of Field Operations Support, you'll play a key leadership role in scaling operations, improving performance, and helping shape the future of a rapidly growing telecommunications organization. We're building a workplace where employees can grow their careers, make an impact, and help shape the future of telecommunications across Arizona. Our employees are helping connect communities, expand broadband access, and bring meaningful technology infrastructure to underserved areas throughout the state.

Requirements

• 5+ years of telecommunications, broadband, utilities, infrastructure, or field operations leadership experience
• Experience leading installation, repair, fulfillment, or maintenance operations
• Strong contractor/vendor management experience
• KPI reporting, operational analytics, and process improvement expertise
• Strong communication, leadership, and stakeholder management skills
• Advanced Excel and reporting proficiency
• Experience in fast-paced, high-growth environment

Nice To Haves

• FTTH/Broadband experience
• Multi-market operations leadership
• Knowledge of utility locates, drop bury, and field quality programs
• Experience with Gaiia, Sitetracker, Jira, Tableau, or Power BI
• Experience using Copilot, ChatGPT, Claude, or Gemini for business productivity

Responsibilities

• Field Operations Leadership
• Contractor & Vendor Performance
• Operational Excellence & Continuous Improvement
• Customer Escalation Management
• Safety, Quality & Compliance
• Technology, Reporting & AI-Driven Process Improvement

Benefits

• Medical, Dental & Vision Coverage
• Supplemental Benefit Options
• Life & Disability Insurance
• Employee Assistance Resources
• Gym Reimbursement up to $600 annually
• Paid Weekly
• PTO Accrual Begins Immediately with No Waiting Period
• 13 Company-Paid Holidays Annually
• 401(k) with Company Match up to 5%
• Cell Phone Reimbursement up to $50 per month
• Annual Boot Reimbursement up to $150
• Ongoing Leadership Training

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed