Senior Manager, Facilities Remote Operations Center

Crusoe•Dallas, TX

2d•$175,000 - $200,000•Onsite

About The Position

Crusoe is seeking a Senior Manager to lead the Facility Remote Operations Center (ROC) based in Dallas, Texas. This role owns the people, processes, and technology behind 24/7/365 remote monitoring of critical facility infrastructure — electrical, mechanical, fire/life safety, and building automation systems — across Crusoe's national data center portfolio. The Senior Manager will build and lead a team of shift supervisors and operations specialists who serve as the first line of detection, triage, and escalation for facility events, working in close coordination with on-site Data Center Operations, Engineering, and Critical Facilities teams. This is a highly visible role that blends operational leadership, technical fluency in MEP (Mechanical, Electrical, Plumbing) systems, and program-building responsibility, as the ROC scales alongside Crusoe's rapidly growing AI infrastructure footprint.

Requirements

5+ years of experience in Data Center Operations, with direct responsibility for critical facility uptime.
Strong working knowledge of MEP systems within data center environments, including electrical distribution, backup power (generators/UPS), and mechanical cooling systems (air- and liquid-cooled), specifically as applied in high-density, AI/HPC data center environments.
Prior experience in a shift-based, 24/7 operations environment, including staffing and managing rotating shift schedules.
Demonstrated experience with incident management, escalation procedures, and root cause analysis for critical facility events.
Experience with DCIM, BMS/EPMS, or similar monitoring and alarm management platforms.
Proven people leadership experience, including hiring, coaching, and performance management of operations teams.
Strong communication skills, with the ability to translate technical facility issues into clear, actionable information for both technical and non-technical stakeholders.
Ability to work on-site in Dallas, Texas, and to support a 24/7 operation, including availability for off-hours escalations.

Nice To Haves

Experience specifically within hyperscale, colocation, or AI/GPU-cluster data center operations.
Industry certifications such as CDCP, CDCS, CDCE, DCPRO, or equivalent.
Experience standing up or scaling a remote/centralized operations function (NOC, GOC, or ROC) from the ground up.
Familiarity with liquid cooling infrastructure (CDUs, manifolds, rear-door heat exchangers) common in AI-optimized data centers.
Experience supporting multi-site, geographically distributed critical infrastructure portfolios.
Bachelor's degree in Electrical Engineering, Mechanical Engineering, Facilities Management, or a related technical field, or equivalent practical experience.

Responsibilities

Lead 24/7/365 ROC operations, including staffing, scheduling, shift coverage, and performance management for a team of remote operations supervisors and specialists.
Establish and continuously improve monitoring protocols, escalation procedures, and standard operating procedures (SOPs) for facility alarms, events, and anomalies across the fleet.
Serve as the senior escalation point for critical facility events outside of normal parameters, coordinating real-time response with on-site teams, vendors, and leadership.
Drive a culture of accountability, urgency, and continuous improvement within the ROC team.
Maintain deep working knowledge of MEP systems within AI data centers, including electrical distribution (utility feeds, switchgear, generators, UPS, PDUs, busway), mechanical/cooling systems (CRAH/CRAC units, chillers, cooling towers, liquid cooling/CDUs, air handling), fire detection/suppression, and building management systems (BMS/DCIM/EPMS).
Partner with Facility/Critical Infrastructure Engineering to understand system design intent, sequences of operation, and normal vs. abnormal operating conditions for each site.
Ensure the ROC's monitoring platforms (DCIM, EPMS/BMS, ticketing, and alarm management tools) are correctly configured, integrated, and actionable for new and existing sites.
Own incident management processes for facility-impacting events detected remotely, including detection, notification, escalation, and post-incident documentation.
Lead or support root cause analysis (RCA) and after-action reviews for significant events, driving corrective and preventive actions.
Develop and maintain emergency response runbooks and escalation matrices in partnership with site teams, ensuring readiness for weather events, utility disturbances, and equipment failures.
Act as the connective tissue between remote monitoring and on-site Data Center Operations, Critical Facilities Engineering, Construction/Commissioning, and Security teams.
Support commissioning and turnover of new sites into the ROC monitoring scope as Crusoe's footprint expands.
Report on ROC performance, uptime-impacting events, and trends to senior leadership.
Recruit, train, and develop ROC staff, building technical competency in MEP systems and monitoring tools.
Build training programs and certification paths for remote operations specialists.
Identify opportunities for automation, tooling improvements, and process standardization to improve detection speed and reduce false-positive alarm fatigue.