Senior Manager - Executive Housekeeper - Aria

MGM Resorts International

21d • Onsite

About The Position

The Senior Manager - Executive Housekeeper at Aria leads a high-performing housekeeping team to uphold the resort’s luxury service standards and create excellent guest experiences. The role oversees guest service and productivity standards, develops leaders and department-wide improvements, and drives initiatives that enhance operational performance. It also contributes to evaluating and implementing products, services, standards, technology, and processes that support competitiveness and evolving guest needs in a complex hospitality and gaming environment. The position leads experienced leaders in applying policies, operating procedures, directives, and the Collective Bargaining Agreement.

Requirements

• Must be 21 years of age or older.
• Bachelor’s degree or equivalent experience.
• Two years of prior relevant experience directing and managing employees in a similar hotel environment.
• Exceptional customer service and interpersonal skills, including the ability to communicate effectively with all stakeholders.
• Ability to work various shifts, including weekends and all holidays.

Nice To Haves

• Experience leading union team members and working within a collective bargaining environment.
• Bilingual communication skills.

Responsibilities

• Manage the department’s guest service standards, guest service initiatives, and productivity standards.
• Coach the leadership team to optimize performance and develop department-wide solutions to improve the guest experience.
• Lead significant improvement initiatives and processes to enhance performance for employees and leaders.
• Provide input on the research, development, evaluation, and implementation of new products, services, standards, technology, and processes to maintain a competitive position and anticipate changing customer needs.
• Lead experienced leaders in implementing and sustaining policies, operating procedures, directives, and the Collective Bargaining Agreement.

Benefits

• Health and income protection benefits for eligible employees.
• Professional and personal development opportunities through employee programs and network groups.
• Free meals in the Aria employee dining room.
• Free parking on and off shift at all MGM Resorts properties.
• Wellness incentive programs to support physical and mental health.
• Access to company hotel, food and beverage, retail, and entertainment discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior