Senior Manager - Executive Housekeeper - Vdara Hotel

MGM Resorts International

4d • Onsite

About The Position

At Vdara, every detail shapes the guest experience. As the Senior Manager Executive Housekeeper, you'll lead a high-performing team dedicated to delivering the impeccable standards of luxury and service that define our resort. This is an opportunity to inspire excellence, elevate operations, and make a lasting impact by creating an environment where both guests and team members thrive. If you're a strategic hospitality leader with a passion for people, operational excellence, and unforgettable experiences, we invite you to join the Vdara team. You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us!

Requirements

• Must be 21 years of age or older
• Bachelor’s Degree or equivalent experience
• Two (2) years of prior relevant experience in the direction and management of employees in a similar hotel environment
• Must be able to work various shifts, including weekends and all holidays

Nice To Haves

• Experience leading union team members and working within a collective bargaining environment preferred
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders, bilingual highly preferred

Responsibilities

• Manage the department's guest service standards, guest service initiatives, and productivity standards
• Coach the leadership team to optimize performance and develop department-wide solutions to improve the guest experience
• Lead significant improvement initiatives and processes to enhance performance for employees and leaders
• Provide input on the research, development, evaluation, and implementation of new products, services, standards, technology, and processes to maintain a competitive position and anticipate changing customer needs in a complex hospitality and gaming environment
• Lead experienced leaders in implementing and sustaining policies, operating procedures, directives, and the Collective Bargaining Agreement

Benefits

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our Vdara employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager