Senior Manager, EV Field Services

Pearce Services

3h•Remote

About The Position

Pearce is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. Pearce provides technical maintenance, repair, operations, and engineering services for uninterruptible power supply (UPS) systems, backup power generators, battery energy storage systems (BESS), critical cooling systems, and other electrical and mechanical infrastructure across end markets such as renewable energy, telecom, and data centers. Founded in 1998, Pearce has more than 4,000 employees and 28 locations across the U.S. Pearce is a wholly owned subsidiary of CBRE Group, Inc., the world’s largest commercial real estate services and investment firm. To learn more about Pearce visit http://www.pearce-services.com. Your Impact: Build and lead the team that executes flawlessly; scaling teams, systems and processes that deliver customer delight and healthy margins. Candidates who are available to work primarily during Pacific Time Zone (PT) business hours are preferred.

Requirements

7+ years of building teams, with a majority in renewable energy, preferably EV.
Deep Field Service operational expertise.
Demonstrated ability to scale rapidly without breaking things.
A contagious "whatever it takes" mindset and high-agency approach to problem solving.
Strategic thinking paired with hands-on execution capability.
Exceptional leadership and team-building skills with a record of attracting, developing, and retaining top talent.
Construction and commissioning experience; ability to identify opportunities and safety issues on job sites.

Nice To Haves

Availability to work primarily during Pacific Time Zone (PT) business hours is preferred.

Responsibilities

Own the execution of work orders and projects.
Accountable for technician performance, focusing on safety, quality, customer experience, and profitability.
Manage operations across 2 countries, 7 regions, and nearly 300 technicians.
Level up field technicians and build two centers of competence for commissioning and construction within the first year.
Recruit, develop, and lead field service managers to operate a customer-centric organization.
Create a culture where people take ownership, show concern about the fine details, solve problems quickly, and work safely.
Design and implement scalable processes that simplify a complex industry.
Collaborate across the company to find root causes of friction and influence fixes.
Identify systems to automate manual processes to free up the team for high-value tasks.
Ensure subcontractors meet the same high standards as employees, maintaining quality regardless of who performs the work.
Build a field service team that is the standard of excellence within the EV industry.
Deliver margins that represent value for shareholders.