EV Member Services Agent

RUE GILT GROUPE•Las Vegas, NV

12h•Remote

About The Position

This is not your average call center job; this is a place for you to own the Member experience. At Rue Gilt Groupe, our Member Services Agents are empowered advocates. We don't believe in rigid scripts; we believe in authentic conversations. You will operate in a fast-paced, high-volume environment where you have the agency to make real-time decisions to help our members. Our Agents are experts at building relationships and finding creative, personalized ways to support our members as they place orders, manage returns, and resolve complex issues.

Requirements

High School Diploma or equivalent
1-3 years of experience in a Contact Center environment (e-commerce or luxury retail is a major plus) within the last 5 years.
Proficient in relevant computer applications and able to navigate multiple systems simultaneously.
Must be willing to work any shift Monday through Sunday 9am-9pm EST.
Ability to think critically and solve problems on the fly without relying on a rigid manual.
High-Volume stamina and resilience: You bring positive, consistent energy even during our busiest peak shopping seasons.
Comfortable taking ownership of an issue and using your judgment to provide a resolution.
Excellent listening, verbal, and written skills; you can pivot your tone to meet the Member's needs.
Currently authorized to work in the United States on a full-time basis.

Nice To Haves

E-commerce or luxury retail experience is a major plus.

Responsibilities

Interact with current or prospective Members via voice and email with professionalism, positivity, and personality.
Use your agency to resolve inquiries regarding returns, tracking, and order modifications without a script to lean on.
Once you master the foundational skills, you’ll have the opportunity to handle more complex situations and move into alternate channels like messaging or social media.