Senior Manager- Epic Training Environment & Content Strategy

CVS Health•Work At Home-Florida, ID

1d•$67,900 - $199,144

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Sr Manager, Epic Training Environment & Content Strategy is responsible for overseeing the design, governance, and optimization of training environments and educational content across enterprise initiatives. This role ensures consistency, quality, and scalability of training environments and documentation to support high-impact implementations and ongoing operational excellence. This role serves as the central intake and prioritization point for training environment build requests and content development efforts, while driving standardization across processes, tools, and deliverables.

Requirements

Bachelor’s degree or equivalent experience
7+ years of experience in clinical informatics, healthcare IT, or enterprise training
Epic certification required
Hands-on experience with MST build and MST rebuild processes
Demonstrated experience developing training materials and documentation at scale
Strong project management, prioritization, and stakeholder management skills
High attention to detail and commitment to quality

Nice To Haves

Experience supporting enterprise EHR implementations
Experience developing governance models and standardized processes
Strong collaboration across technical and operational teams

Responsibilities

Oversee training environment strategy, structure, and governance across implementations and optimization efforts
Manage intake, prioritization, and execution of training environment build and rebuild requests (MST build/rebuild)
Serve as the primary liaison between business units, Clinical Informatics, and IT for training environment needs
Establish and maintain standards for training documentation, job aids, and learning materials
Develop and manage a centralized intake and prioritization process for education materials
Ensure all training content aligns with system workflows, deployment timelines, and operational needs
Monitor environment readiness, identify risks, and drive mitigation strategies
Lead continuous improvement efforts related to training environments and content processes
Provide oversight and quality assurance for documentation across teams