Senior Manager, Enterprise Data Migration

Housecall Pro

5h•$92,000 - $108,000•Remote

About The Position

As a Senior Manager, Enterprise Data Migration (internally Senior Manager, Data Operations), you are the driving force behind data migration strategy and execution for our most complex franchise organizations. You own the end-to-end data migration lifecycle, from discovery and planning through execution and validation, ensuring franchise partners experience a seamless transition onto our platform. You combine deep technical fluency with strong executive presence, enabling you to operate confidently at all levels of a franchise organization, from hands-on troubleshooting with operational teams to strategic alignment with C-suite leaders. You inject operational rigor and build repeatable data migration playbooks, locking in the strategic foundation today while establishing a flexible trajectory that positions the division to scale dynamically alongside business growth. Your success is measured by migration quality, partner confidence, speed to value, cross-functional product influence, and your ability to build scalable, repeatable processes that raise the bar across the organization. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

Requirements

7-8 years of experience in data operations, technical account management, implementation, or customer success within a SaaS environment
Demonstrated expertise directing complex data migrations or technical onboarding programs for multi-location or franchise business models
Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
Strong technical acumen with structured data and formats (i.e. CSV, JSON, APIs) alongside advanced proficiency in spreadsheet tooling (i.e. Excel, Google Sheets)
Familiarity with scripting or relational databases is preferred (i.e. Python, SQL)
Track record of translating complex technical environments into crisp narratives for non-technical executives
Experience refining organizational processes, playbooks, and delivery structures in a fast-moving environment
Bachelor's degree or equivalent work experience

Nice To Haves

Proven resilience to learn from scratch, has a builder mentality and successfully thrive in ambiguity
A multi-dimensional background with a breadth of cross-functional interests or depth of specialized mastery
Analytical groundings matched with executive presence, enabling you to dissect a data anomaly and present a high-level corporate roadmap with equal clarity
Steady decision-making behaviors under compressed timelines, injecting structure where processes do not yet exist
True passion for customer outcomes, choosing to evaluate personal success against partner confidence and platform adoption

Responsibilities

Lead the full data migration lifecycle for franchise partners by conducting structured discovery sessions and designing rigorous transition roadmaps
Map legacy data structures and identify critical risks, blockers, or dependencies before the initialization of a migration plan
Troubleshoot technical errors or edge cases within platform import environments alongside Product and Engineering stakeholders
Translate platform capabilities and constraints into transparent, strategic, partner-facing communications to guide tradeoffs
Establish high-trust relationships with franchise operators through data-backed recommendations and sound execution under pressure
Align C-suite sponsors, operational leads, and IT contacts around a unified, comprehensive enterprise migration strategy
Voice the technical needs of franchise partners during internal planning sessions to help shape the roadmap for data tooling
Collaborate with Sales, Onboarding, and Support to ensure seamless customer handoffs from pre-sale through stabilization
Build scalable frameworks, toolkits, and playbooks that standardize data delivery across the enterprise portfolio