Senior Manager, Engineering

Prosci

12d•$160,000 - $190,000•Remote

About The Position

The Senior Manager, Engineering leads Prosci’s IT engineering team and owns engineering delivery and production operations across Azure environments, the Microsoft 365 tenant, information security controls, the open enrollment platform, and enterprise AI tooling. The role is the technical counterpart to engineering and platform partners and builds internal capability to take on work historically outsourced. It sits within the IT Center of Acceleration (CoA) and reports to the VP, IT. The IT CoA provides the people, processes, and tools that keep Prosci running. In 2026, IT supports Everyday Excellence, which unifies ERP, CRM, and data infrastructure; modernization of the open enrollment training platform; and Elevate, Prosci’s AI capability program. The role leads, coaches, and develops a team comprising the Security Architect, Senior Cloud Engineer, Microsoft 365 Senior Engineer, and Senior AI Enablement Engineer. It is responsible for staffing and capacity planning, budget input, delivery cadence, operational practices, and transition of outsourced work to in-house ownership. The role oversees platform delivery and operations, helps drive security maturity, and ensures engineering changes follow ISO 27001 controls and the Systems & Data Governance Council’s change-control policy. The position is remote within the US. Projected compensation is $160,000–$190,000 USD.

Requirements

Eight or more years of experience in engineering or infrastructure roles.
Three or more years managing engineers with direct reports.
Experience taking over a vendor-built platform and operating it in-house.
Experience operating within an ISO 27001 or SOC 2 control environment.
Hands-on depth in cloud platforms (Azure preferred, or AWS) and operating customer-facing production systems, including on-call, incident management, capacity, and disaster recovery.
Working knowledge of Microsoft 365 and Entra ID administration in an enterprise tenant.
Working knowledge of security architecture and compliance controls sufficient to partner with a Security Architect.
Experience managing external engineering or managed-service vendors against defined outcomes, including transitioning work in-house.
Working knowledge of IT service management and change control (ITIL or equivalent), and agile delivery practices.
Clear, calm communication with executives and business partners, including the ability to explain a technical trade-off concisely.

Nice To Haves

Experience in a professional services, training, or consulting company where systems support both internal operations and client-facing delivery.
Familiarity with structured change management practice; Prosci Methodology is a plus.

Responsibilities

Lead, coach, and develop the Security Architect, Senior Cloud Engineer, Microsoft 365 Senior Engineer, and Senior AI Enablement Engineer.
Plan team capacity and hiring, and provide budget input, including vendor spending and cloud costs.
Establish runbooks, an on-call rotation, documentation, and operating rhythms for the engineering team.
Manage the team’s delivery cadence, including intake, prioritization, sprints, and reporting.
Own engineering for the Microsoft 365 tenant, including identity, device management, collaboration, and data protection.
Oversee engineering of the Claude enterprise AI platform, ensuring tooling, connectors, and guardrails meet security and operational standards.
Own engineering delivery and production operations for the Azure-based open enrollment platform, from vendor UAT and launch through handover to in-house ownership.
Own the infrastructure side of the Azure data platform, including Data Factory, Blob Storage, and Power BI capacity.
Drive the security maturity roadmap with the Security Architect.
Ensure engineering changes meet ISO 27001 controls and the Systems & Data Governance Council’s change-control policy.
Act as Prosci’s technical counterpart to engineering and platform partners, including its managed-engineering partner and open enrollment platform vendor.
Lead the transition of outsourced work to in-house ownership.
Partner with the Enterprise Systems & Data Architect, Sr. Systems & Salesforce Admin, and Integration Specialist on infrastructure, security, and integration dependencies, including the NetSuite migration.
Partner with the Sr. Manager, Enterprise Systems on the handoff to the global service desk so the team’s work can be supported.
Report engineering status, risks, and upcoming milestones monthly to the VP, IT and the Governance Council.

Benefits

Comprehensive wellness benefits
Generous flexible paid time off
Holidays
Volunteer time
Medical insurance
Dental insurance
Vision insurance
Long-term and short-term disability programs
Life insurance
Pet insurance
401(k) with company matching
Access to LinkedIn Learning
Opportunities to collaborate with colleagues around the world, participate in employee-led interest and resource groups, and meet team members at in-person local or market-wide events