Senior Manager, Energy Services Operations

Comcast • Philadelphia, PA

2d

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary
We’re seeking a dynamic, hands-on Senior Manager to help stand up and scale a new business venture. This role sits at the intersection of strategy and execution; designing and operationalizing core business processes, leading complex cross-functional programs, and driving initiatives that enable the business to launch, grow, and operate efficiently.
The ideal candidate thrives in ambiguity, can quickly translate ideas into structured processes, and is comfortable rolling up their sleeves to build from the ground up.

Requirements

• Operations Processes
• Organization Administration
• Problem Solving
• Workflow Design
• Workflow Management
• Bachelor's Degree
• 7-10 Years Relevant Work Experience

Nice To Haves

• While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Responsibilities

• Design and implement end-to-end business processes to support the launch and scaling of the new venture
• Establish standards, SOPs, and governance to ensure consistency, scalability, and quality
• Continuously evaluate and refine processes based on performance data and business needs
• Own and deliver complex, cross-functional programs from concept through execution (roadmaps, milestones, KPIs)
• Translate strategic priorities into structured initiatives with clear deliverables, timelines, and ownership
• Manage dependencies, risks, and trade-offs to ensure on-time, high-quality delivery
• Stand up program governance, reporting cadences, and stakeholder alignment mechanisms
• Act as a builder—developing tools, trackers, templates, and workflows needed to operationalize the business
• Partner with Operations, Finance, and Technology teams to implement scalable operating models
• Support pilot launches, MVP development, and iterative improvements as the business evolves
• Define & Monitor KPIs and success metrics aligned to business goals
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for each other, our customers, investors and our communities.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
• Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior