Account Manager, Energy Services

Wärtsilä•Houston, TX

4d•Hybrid

About The Position

Wärtsilä is seeking an Account Manager, Energy Services to join their North America team. This role is crucial for driving growth in the Energy Services business, focusing on customer relationships, identifying opportunities, and delivering solutions. The position is customer-facing, requiring strong interpersonal skills and a deep understanding of market needs to translate insights into business opportunities. The role operates within an international, fast-paced, and multicultural environment that emphasizes collaboration, performance, and shared success. The ideal candidate will be passionate about working with customers, presenting solutions, collaborating across teams, and contributing to the energy transition.

Requirements

A strong customer service mindset and willingness to go the extra mile for customers.
Previous experience in a customer-facing sales role, preferably in power generation, energy, or a similar industry.
A goal-oriented and business-minded approach.
Strong planning, execution, and follow-up skills.
The ability to collaborate across teams and influence stakeholders.
A solid understanding of the Energy business and the ability to translate market knowledge into actionable sales opportunities.
Experience in sales, account management, contract management, or a similar commercial environment.
Experience working in an international, fast-paced, and multicultural environment.
The ability to create clarity, build trust, and communicate effectively with customers and colleagues.
Fluency in English; additional languages are considered an advantage.
Willingness to travel as part of the role, approximately 50–70%.
A relevant educational background, such as a B.Sc. in Engineering, Economics, Business, or equivalent experience, is considered beneficial.

Nice To Haves

Knowledge of U.S. energy markets, such as CAISO, SPP, ERCOT, or similar.
Understanding of NERC.
Knowledge of power plant operations and maintenance.
Knowledge of reciprocating engines in power plant applications.
Experience with lifecycle support organizations and service solutions.
Familiarity with market intelligence tools.
A structured, analytical, and detail-oriented way of working.
Strong active listening skills and the ability to build trust-based relationships.

Responsibilities

Drive sales growth with non-agreement customers and identify opportunities for new agreements and service projects.
Proactively engage with customers and internal stakeholders to grow Wärtsilä’s share of wallet.
Propose and sell new solutions, upgrades, and lifecycle services, ensuring customers clearly understand the value Wärtsilä can bring.
Develop account plans and sales strategies for assigned customers.
Share market insights and customer knowledge internally to strengthen regional customer understanding.
Maintain a strong feedback loop with Field Services to maximize lead generation.
Ensure leads and opportunities are captured, followed up, and recorded accurately in CRM.
Maintain high-quality customer records and opportunity data for assigned accounts.
Support Business Development Managers and Lifecycle Solutions teams in agreement and service project sales.
Act as Agreement Manager when converting non-agreement customers into agreement customers, when needed.