FLEX Senior Manager, Empower ResApp Agile Release Train

Marriott•Bethesda, MD

5d•$48 - $79•Hybrid

About The Position

Marriott operates the Empower platform, supporting over 100,000 associates across Hotels, Customer Engagement Centers, and Sales. We are seeking a motivated Salesforce subject matter expert to join the Empower ResApp team and support delivery for the Empower ResApp Agile Release Train (ART). In this role, you will lead and enable delivery across a single ART while managing dependencies with other ARTs and shared platform teams. You will partner closely with Product Management, Architecture, and Engineering to drive execution excellence, improve delivery flow, and ensure scalable, high-quality solutions using SAFe and DevOps practices.

Requirements

Undergraduate degree or equivalent experience/certifications
8+ years of progressive experience across multiple technologies, delivery models, or disciplines
5+ years managing release cadences and aligning delivery to a release calendar
5+ years partnering with Product Managers and Architects to align delivery execution with product strategy
5+ years facilitating collaboration across Scrum teams, Architecture, UX, and external ART stakeholders
3+ years leading teams or managing a complex initiative as a Release Train Engineer (or similar role)
3+ years working with DevOps teams to implement CI/CD and automation strategies
Strong servant leadership with effective coaching and facilitation skills
Ability to operate hands-on while influencing across teams and navigating cross-ART dependencies
Excellent communication and stakeholder management skills, including coordination across teams
Strong organizational skills with experience using Jira and Confluence
Solid understanding of CI/CD pipelines, DevOps practices, and application delivery
Ability to lead delivery of scalable, high-quality technology solutions
Strong understanding of SAFe practices within a single ART, including managing external dependencies
Ability to manage competing priorities and risks in a complex, integrated delivery environment

Nice To Haves

Hands-on experience facilitating PI Planning and managing execution in a SAFe environment
Experience managing cross-ART dependencies and coordinating delivery with external teams
Strong experience in dependency management, risk mitigation, and release planning
Familiarity with DevOps operating models and release governance practices
Ability to apply Kanban/Scrum principles to optimize delivery flow
Experience using Jira, Confluence and reporting tools to track delivery progress, risks, and outcomes
Graduate degree in a technical discipline
SAFe RTE or SAFe SPC certification
Experience contributing to delivery strategies, roadmaps, or capability improvements

Responsibilities

Manage and optimize the flow of work across the Empower ResApp ART using Program Agile and related tools
Facilitate ART ceremonies including PI Planning, system demos, reviews, and retrospectives
Drive delivery execution and continuous improvement using metrics and team feedback
Partner with Product Management and Architecture to ensure alignment between roadmap and execution
Ensure PI Planning readiness by driving backlog maturity, dependency identification, and cross-team alignment
Coordinate and manage dependencies with external ARTs, shared services, and platform teams
Identify and address delivery risks, resource gaps, and bottlenecks within the ART
Escalate and help resolve impediments impacting ART delivery or cross-team dependencies
Maintain ART dashboards to track PI objectives, predictability, and flow metrics
Support adoption of DevOps practices to improve release quality and speed
Collaborate with stakeholders to refine processes and improve delivery consistency
Foster a collaborative, accountable, and high-performing team environment