Senior Manager, eCommerce Sales & Marketing Operations (Plano, TX)
About The Position
The Senior Manager, eCommerce Sales & Marketing Operations owns and manages affiliate marketing partnerships associated with the Samsung Offer Program. The role also provides operational and analytical support to cross-functional teams across strategic eCommerce sales channels, including Samsung Offer Program, TikTok Shop, and Loyalty/Samsung Rewards. The position is based in Plano, Texas, and is not eligible for immigration sponsorship. The role forecasts affiliate marketing performance, manages budgets and partner relationships, evaluates marketing placements and experiments, and analyzes sales and digital marketing performance. It also maintains program documentation, prepares business updates and recommendations for senior leadership, and collaborates with Product & Engineering, Sales, Marketing, and Finance on operational issues and projects. Additional sales operations, planning, and analytical support may be provided to other eCommerce channel initiatives.
Requirements
- Bachelor’s degree in Business, Marketing, Finance, or a related discipline.
- At least 8 years of experience in sales operations or marketing; the posting specifies 5+ years with an MBA.
- Professional experience with Microsoft Excel and proficiency with PowerPoint and Tableau.
- Experience developing affiliate marketing performance forecasts for sales, commission expenses, and ROAS, and reconciling monthly forecasts with actuals to manage a budget.
- Experience conducting SKU-level sales analysis and reporting using Microsoft Excel and PowerPoint to extract and visualize raw data from integrated databases and Tableau.
- Compelling written and verbal communication skills.
- Diligent attention to detail and time management skills, and ability to work in a matrixed organization.
Responsibilities
- Develop affiliate marketing performance forecasts for sales, commission expenses, and return on ad spend (ROAS), and reconcile monthly forecasts with actual results to manage the budget.
- Develop annual and quarterly budget plans and requests with affiliate marketing leads across business units to align investment priorities and strategy.
- Manage relationships with external affiliate marketing account management stakeholders and conduct quarterly planning sessions for the Samsung brand.
- Negotiate incremental marketing placement activations and pricing; analyze sales lift and ROAS to evaluate and document lessons learned from experiments.
- Maintain administrative documents and commercial agreements for the program, partnering with Legal to update documents and comply with internal policy.
- Analyze traffic, conversion, and funnel performance to identify trends and report findings.
- Prepare status updates on key program activities and performance using financial and digital marketing data, and present recommendations to senior leadership.
- Conduct SKU-level sales analysis and reporting using Microsoft Excel and PowerPoint to extract and visualize raw data from integrated databases and Tableau.
- Partner with Product & Engineering, Sales, Marketing, Finance, and other cross-functional teams to troubleshoot operations and plan and execute projects.
- Support sales operations, planning, and analytical work for the eCommerce division's cross-category sales channel initiatives, including TikTok and Loyalty.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- Employee Purchase Program
- Tuition Assistance after 12 months
- Paid Time Off
- Student Loan Program after 12 months
- Wellness Incentives
- MBO bonus compensation based on company, division, and individual performance for eligible regular full-time employees
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What This Job Offers
Job Type
Full-time
Career Level
Senior
